IT Technician

Who We Are: 

We are a young, hypersonic transportation company focused on doing what people once thought was impossible. We are a tech haven for engineers with vision who want more than just a job. And, we have a place for you if you want to be part of creating flight vehicles that transform how people and nations connect. We are looking for highly motivated and passionate individuals who want to push the boundaries of high-speed air transportation and work on exciting engine technologies that will propel the future of air transportation.

The Role: IT Technician

You are the first point of contact for IT support at Venus Aerospace. You are responsible for maintaining the integrity of all computer workstations and associated software. This role requires excellent interpersonal skills to interact with colleagues and provide training on system usage, as well as meticulous documentation abilities to maintain clear and accurate records of IT processes, procedures, and issues.

• Provide first-line IT support to Venus employees.
• Troubleshoot problems with computers, printers, and mobile devices.
• Assist with software installation, updates, and configuration.
• Set up, configure, and upgrade desktops, laptops, and other IT equipment.
• Perform routine maintenance, including cleaning and repairs.
• Support local area networks (LAN), wireless networks, and internet connections.
• Troubleshoot connectivity problems (Wi-Fi, VPN, routers, switches).
• Keep accurate records of support requests, equipment inventory, and system changes.
• Assist with onboarding new staff by setting up accounts and devices.
• Collaborate with system administrators and developers when needed.

• Experience as an IT Technician or relevant position.
• Excellent diagnostic and problem-solving skills.
• Outstanding interpersonal and communication abilities.
• Strong organizational and time-management skills.
• In-depth understanding of diverse computer systems and networks.
• Knowledge of internet security and data privacy principles.
• Ability to create and manage technical documentation.

• Associates degree, equivalent experience, and/or certifications such as CompTIA A+/Net+.
• 2+ years of experience in computer networks and systems.
• Apple MacOS/iPadOS MDM experience.
• Google Workspace experience.
• Microsoft Office 365/Endpoint Management.
• Experience with virtual systems such as VMWare (Omnissa) Horizon.
• Work in Active Directory including user, computer, group management.
• Linux Experience.
• Experience managing or using ITSM and/or task management systems like Atlassian.

Location:

On-site in Houston, TX

Benefits:

Venus Aerospace employee benefits include a 401(k) plan, stock options, and medical benefits, including dental and vision. We have a flex-Friday flexible schedule, unlimited PTO, and receive professional development opportunities.

About Venus Aerospace

By enabling one hour global travel, Venus Aerospace is transforming the world and our access to it. We’re building a spaceplane with a low carbon footprint that will enable one-hour global travel. We are a diverse, veteran team with extreme experience in successful new space, commercial, R&D, and government/military programs.

We are looking for incredible, motivated, enthusiastic people that want to build a world-changing culture and organization. You will be helping Venus grow and develop, so flexibility and a sense of adventure is quintessential. We are looking for all-around AWESOME people to help us grow.

We’ve done the professional grind, and we’ve got a better approach. We take “Home for Dinner” seriously – we want you to work for us and be “home for dinner”. Family is important and we don’t want you to miss out on what matters most. If that appeals to you, we’d love to connect!

ITAR Requirements

This position involves access to technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be able to meet ITAR requirements (U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State). You can learn more about ITAR here.

Venus Aerospace is an Equal Opportunity Employer including Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and believe you need a reasonable accommodation, please email [email protected] or call (281) 203-0027.This email and phone number were created exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages or any other purposes, such as following up on an application, third party staffing agencies, website technical issues, or any other issues not related to a disability, will not receive a response. Messages will be returned within five business days.

For additional information about our Equal Opportunity Employment Policy, please visit our EEOP page.