IT Analyst - job 1 of 2

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Information Technology at Valon

 The Valon IT Team is a very small, close-knit team. We depend and rely on each other for assistance, coverage, and growth.  In order to meet our achievements to date, we have to know each other's roles and responsibilities in great detail. At Valon, IT leadership is fully invested in team growth and promotion from within.  Your career will blossom, and you’ll never be bored or stagnant as a member of the Valon IT Team.

About the Role

This role is in office Monday-Friday 9:30am-5:30pm. 

As a member of The Valon IT Team, you will support every department, team, and employee at Valon. You will play a key role in ensuring the continued success of our servicing operations team. You will partner with a variety of high-level stakeholders to maintain our daily fast-paced office operations. You will be responsible for responding to technical support queries in a timely and accurate manner, including requests for hardware repair, equipment relocation, and system access. You will continually test, adopt, and implement new technologies to advance Valon’s efforts to transform the servicing industry. You get to “own” the executive office in NYC.

Responsibilities

• Install and configure Windows and Mac laptops, software, cloud services, systems, networks, MFA devices, printers, and scanners.

• Manage the on- and off-boarding of users, as well as the provisioning and de-provisioning of devices.

• Effectively respond to requests and track work in Jira Service Management

• Manage and restock inventory as needed.

• Roll out and support software updates and other laptop security services and policies.

• Support and service SSO (Single Sign On) with third-party software for increased security and convenience.

• Create effective user-facing communications and guidance.

• Operate independently with a high degree of professionalism while also being a member of a close-knit team.

Nice to Haves 

• Good with macOS

• Google Workspace

• Networking familiarity

• Google Meets and other conferencing

• Wants to learn & grow, but can work independently

Ideal Background

• 2+ years of experience in desktop and mobile administration, Google Workplace administration, service management, identity and access management, network administration, and business system administration

• Experience with the flexibility necessary in a tech startup environment

• Excellent written and verbal communication skills

• Excellent problem-solving abilities

• Refined attention to detail and accuracy

• Tech full stack experience

• Security remediation and audit experience

Benefits

• Compensation: Competitive salary and the opportunity to partake in our performance bonus program and 401k plan.

• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, and vision benefits, a One Medical membership, and Talkspace.

• Food & meals: In-office snacks and drinks, Bagel Fridays, and regular food trucks on the premises.

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.

• Grow together: Company-wide orientation for you to successfully onboard alongside other learning and development opportunities, including regular review cycles that feature 360 degree feedback.

• Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!

• Generous time off: 17 days of paid time off, sick days, and 11 company holidays.

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.