IT Administrator

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Information Technology at Valon

The Valon IT team is small, scrappy, and built on trust. Everyone takes full ownership of their work and isn’t afraid to get their hands dirty to solve problems fast. You’ll be expected to take initiative and work independently, but you’ll never be on your own - we’ve got each other’s backs. It’s an ideal environment to dive into a wide range of technologies, make a big impact, and grow quickly in a fast-paced startup. Above all, we take pride in delivering an exceptional customer experience for every Valon employee.

About the Role

We’re looking for someone to lead IT operations at Valon’s San Francisco office and support remote employees. You’ll be the on-site expert keeping everything running smoothly - from hardware and network setup to system access and day-to-day support. You’ll also provide hands-on support to our executive team and help remote employees stay connected and productive. You’ll test and roll out new technologies, streamline our operations, and be a key player in how Valon powers its fast-paced, tech-driven workplace.

Responsibilities

• Be on-site in our SFO office Monday–Friday, 9 a.m. to 6 p.m., with flexibility for occasional after-hours maintenance.

• Serve as the go-to IT contact for the SFO office and remote employees - owning issues end-to-end, providing top-notch support, and keeping everything running smoothly.

• Manage onboarding and offboarding, including device setup (Mac & Windows), provisioning software access, and laptop shipments as needed.

• Set up and maintain office infrastructure such as networks, video conferencing systems, printers, cameras, and conference rooms.

• Track and restock hardware inventory as needed.

• Respond quickly to helpdesk requests and ensure tickets are resolved promptly.

• Document processes and identify opportunities to automate and improve IT workflows.

• Lead or support projects that enhance the security, scalability, and efficiency of Valon’s IT systems.

Ideal Background

• 5+ years of experience across IT domains such as computer and network administration, Google Workspace, identity and access management, service management, and business systems.

• Highly independent, capable of resolving complex issues while knowing when to escalate.

• Strong customer service mindset with a focus on delivering exceptional support.

• Proven ability to thrive in a fast-paced, evolving startup environment.

• Excellent written and verbal communication skills.

• Skilled at problem-solving and prioritization in high-demand situations.

• Meticulous attention to detail and accuracy.

• Self-motivated learner who quickly adapts to new technologies.

• Experience with security remediation, audits, and compliance best practices.

What we can offer:

• Compensation: competitive salary and 401 (k) plan

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Food & meals: in-office snacks and drinks, and Bagel Fridays

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.

• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback

• Generous time off: 17 days paid time off, sick days, and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.