Manager, Strategic Operations and Program Planning - Ambulatory Admin - Full Time 8 Hour Days (Exempt) (Non-Union)

The Strategic Operations and Program Manager supports Keck Medicine of USC by facilitating clinical program planning and service line development from a strategic operations perspective and shaping the implementation of Keck Medicine of USC's. The Manager collaborates with senior leaders, strategy and operations experts, and stakeholders across the health system to support the achievement of health system goals which span multiple entities. The Manager supports Keck Medicine's vision to operationalize service lines and clinical programs across the enterprise. This role is deeply connected to enterprise strategic business planning efforts, with a focus on organizing the key leaders and operations across the health system to support operational success. Manages the analysis of the organization's business operations to ensure strategic initiatives are aligned with departmental and organizational objectives in the development of new service lines and programs. This leader maintains trusted relationships and partners effectively with internal and external stakeholders to shape and define a roadmap, gain agreement for the strategy, establish an implementation plan, and monitor key metrics. Focus on improving efficiency, identifying opportunities for optimization, and providing data-driven insights to support strategic decision-making. They will support multiple program workstreams and new service lines implementation and transitioning to stakeholders while maintaining communication and facilitating key strategic decisions amongst senior leaders at the health system. The Manager may also be asked to support senior university and health system leadership in time-sensitive or highly confidential matters. The Manager supports change management efforts by ensuring stakeholder engagement in planning, implementation, and monitoring activities to drive sustainable program growth.

The Program & Operations Manager is responsible for the strategic and operational oversight of service lines across USC Care. This role merges program management expertise with operational leadership to ensure the successful execution of quality improvement initiatives, service line development, and cross-functional coordination. The manager will lead strategic planning, program implementation, and operational execution while fostering collaborative relationships with internal and external stakeholders.

Essential Duties:

• Drives planning efforts to support the implementation of strategic goals for new programs, partners, and geographies across USC Care; working closely with strategic and operational leads over ambulatory and systemwide integrations and acquisitions.
• Acts as core liaison between program teams and USC Care leadership. Monitors and tracks risk and issues and performs qualitative analyses to track mitigation plans; works with cross-functional groups to mitigate and escalate risks to senior leadership as needed. Evaluate operational risks, develop risk mitigation strategies, and implement risk management practices to safeguard business operations.
• Demonstrates extensive program management expertise to ensure development and implementation of detailed program plans, inclusive of input and engagement from internal and external stakeholders as appropriate. Develops detailed program management plans to drive predictable results (track performance and results of programs), revises plan as appropriate, provides regular status updates and develops/maintains program deliverables.
• Operationally implements protocols, processes, and procedures to improve operations. This includes a deep understanding of metrics.
• Connects strategy with business operations, drawing from disciplines such as strategy development, business analysis, process management, operations and systems analysis. Continually partners with strategy team to review industry trends and formulate recommendations to executive leaders, works with operations teams to implement new programs and quality improvement initiatives. Displays strong leadership and sound organizational skills, building relationships with operations and local leaders to develop working knowledge in clinical service areas. Serves as an internal consultant to inform our current and future operational needs alongside business strategies. Possesses strong executive presence and develops trusted relationships with executive leaders across the health system.
• Plans and develops program objectives and/or content. Researches and identifies trends and needs and establishes program directions accordingly.
• Assesses quality of program operations. Modifies existing program services or creates new program offerings to maintain or enhance program standing. Links program with other relevant departments on or off campus as necessary.
• Develops and administers program operating and administrative policies. Manages the dissemination, interpretation and application of program policies and recommends or makes exceptions.
• Manages the delivery of services to program participants and/or beneficiaries. Sets and communicates program priorities and performance standards and assesses operations using these criteria. Plans and conducts quality assurance reviews and recommends changes as appropriate.
• Develops and conducts program-focused training and assesses proficiency or readiness of trainees.
• Own physician scheduling, scheduling tool and physician training to scheduling tool. Manage physician timecards and accurate payments for hours worked.
• Develops and administers program budgets and recommends or makes budgetary and resource allocations. Provides financial status reports as requested.
• Serves as a key resource for program information. Resolves problems or questions referred by program staff, or other contingencies. Interfaces with faculty, staff, and external contacts for committee work or information exchange regarding program services or content.
• Provides leadership and guidance to staff, outside consultants, and/or other constituencies, as assigned.
• Performs other related duties as assigned or requested.

Required Qualifications:

• Req Bachelor’s Degree In a related field
• Req 3-5 years Experience in program or operations management, preferably in a healthcare environment.
• Req Possess strong time management and prioritization skills.
• Req Strong leadership and organizational skills with the ability to manage multiple complex programs.
• Req Proficient in data analysis, performance metrics, and reporting tools.
• Req Possess problem-solving and decision-making skills.
• Req Highly organized with attention to detail.
• Req Expertise in change management and strategic planning.
• Req Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Visio).

Preferred Qualifications:

• Pref Experience working with anesthesia or perioperative services is highly desirable. OR
• Pref Experience working with radiology is highly desirable.
• Pref Lean or Six Sigma experience for continuous process improvement.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $95,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USC’s Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

                                                  

If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$130942.htmld