Vendor Relations Manager

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  

Find out more at: www.gouspack.com 

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! 

USPack’s Benefits for Full Time positions include: 

• 401(K) 

• Health Insurance 

• Disability/Life Insurance 

• Paid Time Off (PTO) 

• Paid Holidays 

USPack’s Benefits for Part Time positions include: 

• 401(K) 

• Paid Sick Time 

The Vendor Relations Manager is responsible for building and maintaining strong partnerships with our vendors, driving strategic initiatives, optimizing vendor performance, and ensuring that our relationships are both mutually beneficial and aligned with our business objectives. Your expertise will be key in negotiating contracts, resolving issues, and fostering long-term collaborations that enhance our product and service offerings

To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and maintain strong relationships with vendors to ensure consistent quality and service delivery.
• Monitor vendor performance through regular evaluations and assessments, ensuring compliance with contractual obligations.
• Proactively monitor, analyze and manage KPI’s for customers in assigned vertical.
• Conduct frequent telephonic and face-to-face meetings with high volume customers to ensure customer expectations are met.
• Identify potential new vendors and assess their capabilities, reliability, and compatibility with company standards.
• Collaborate with internal departments to understand their needs and align vendor services accordingly.
• Resolve any disputes or issues with vendors, acting as the primary point of contact for problem resolution.
• Analyze market trends and vendor offerings to make informed recommendations for vendor selection and management.
• Develop and implement vendor management policies and procedures to streamline operations and improve efficiency.
• Maintain detailed records of vendor interactions, contracts, and performance metrics for reporting and analysis.
• Evaluate opportunities for cost savings and process improvements through better vendor management.
• Ensure all vendor activities comply with company policies, industry regulations, and ethical standards.
• Coordinate with legal and finance teams to manage vendor contracts and ensure timely payments and renewals.

• Strong negotiation and conflict resolution skills.
• Proven ability to develop and maintain strong vendor relationships.
• Excellent communication and interpersonal abilities.
• Proven track record in managing vendor contracts and agreements.
• Knowledge of industry trends and market conditions.
• Ability to analyze and interpret vendor performance data.
• Proficiency in vendor management software and Microsoft Office Suite.
• Strong organizational and project management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to travel up to 50% required for vendor site visits and meetings.

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.
• Minimum of 3 years of experience in vendor management or a similar role.
• Experience in budget management and cost control.

Shift Days: Monday-Friday

Shift Hours: 8:00AM-5:00PM (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: from $70,000 - $80,000 salaried

Travel Requirement: up to 50% to customer locations

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.  

We are: 

Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion. 

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. 

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it. 

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. 

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com