Auto Special Cases Coordinator
Skills
- Excellent written and verbal communication for difficult conversations
- Empathy and professionalism when working with family members and executors
- Strong organization and meticulous documentation skills
- Working knowledge of repossession laws, UDAAP, and relevant state/federal regulations
- Experience with case management systems and cross-functional coordination
- Ability to calculate amounts due and explain reinstatement/redemption processes
Responsibilities
- Conduct detailed conversations when potential straw purchase or fraudulent activity is identified
- Collect, review, and escalate documentation for ownership verification
- Educate customers on policy and regulatory requirements around eligibility and ownership
- Collaborate with Fraud Operations, Titles, Legal, and Collections to resolve cases
- Serve as primary contact for family members, executors, and authorized representatives
- Request and verify required documents (e.g., death certificates, letters testamentary)
- Coordinate account updates and lien/title resolution with internal partners
- Explain reinstatement/redemption options, timelines, and required documentation after repossession
- Accurately calculate and communicate amounts due and ensure proper notices are issued
- Track vehicle availability, storage fees, pickup logistics, and document all customer commitments
Education
- High school diploma or equivalent required
- Associate's or Bachelor's degree preferred
Benefits
- Paid time off (PTO)
- 401(k) matching
- Comprehensive medical, dental, vision, life insurance & disability
- Convenient downtown Phoenix office near light rail and public transit
- Paid parking or platinum pass
- New hire training program and wellness incentive program
- Kitchen stocked with snacks and beverages
Average salary estimate
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Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...
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