Transformation Coach - job 1 of 4

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

General Summary

The Transformation Coach provides leadership in continuous improvement efforts throughout the organization as assigned. Facilitates effective, efficient team functions in the delivery of goals and objectives as identified by the Transformation Guiding Team. Ensures all continuous improvement projects, task forces and workgroups, as well as department level continuous improvement efforts, align with our system values: diversity, integrity, compassion, excellence and discovery.

The Transformation Coach is responsible for supporting and mentoring others in defining, scoping and validating projects that align with organizational objectives. Assist process owners in leading multidisciplinary project meetings and workshops to complete project tasks and activities, while driving Lean Leadership, innovation, efficiency and change management skills. Support departmental leaders in monitoring and measuring results. Develop standards and apply benchmarking and best practice applications to support improvement at the team and organizational levels. Facilitate training of Lean, Six Sigma, change management, project management, team building, internal process reviews, and other performance improvement topics. Promote a culture of continuous improvement through mentorship, coaching and change leadership.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1.    Leads teams in conducting performance improvement and process redesign workshops using appropriate analytic and facilitation techniques as the situation requires.  
2.    Improves processes using performance improvement standards and methods, such as, Lean, Six Sigma, process mapping / re-engineering, and collaborative problem-solving techniques. 
3.    Assist in collecting and presenting data analysis results and developing standard work within process areas and 
4.    Leads the A3/IMPRV process and design for rapid process improvement workshops (RPIWs) and Value Stream support, including business justification, baseline and current state performance, and accurate scope for the project.
5.    Uses proven statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and improvement in a process.
6.    Assists department leadership with understanding and assessing the implementation and the application of our Value Delivery System using analytical data and instructs as necessary to promote a culture of High Reliable Organization and continuous improvement. 
7.    Measures current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis. 
8.    Develops process maps of existing and future state processes using appropriate techniques and software (Visio).
9.    Facilitate Lean tools and management training including topics such as change management, innovation, team engagement, and coach and mentor leaders going through their Lean leadership training.

Transformation Specific Roles

1. FACILITATES DEPARTMENT-LEVEL TRANSFORMATION INITIATIVES AS ASSIGNED: Represents the Transformation Office as a professional, skilled subject-matter expert when supporting assigned teams, etc. Acts as an internal consultant as needed, in program development, and special projects as determined through continuous improvement activities. Provides coordination and facilitation expertise to ensure projects follow established processes of problem identification, plan development, implementation and evaluation with clearly defined metrics for ongoing monitoring.

2. EFFICIENCY AND EFFECTIVENESS: Results based leadership style with strong impact for influencing skills.  Tenacity and energy in leading change towards an effective work environment.  Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization.  Strong analytical skills and process focus.  MUST be comfortable facilitating lean rapid improvement events, building and implementing departmental and facility level improvement plans, directly providing hands on leadership of key projects and teams for continuous improvement.  Proven ability in strategy development, program implementation, team building, mentoring, planning and budgeting.  Progressive, flexible and team-oriented person required. Maintains/enhances professional and technical knowledge educational workshops, reviewing professional publications, establishing personal networks and participating in both hospital- and system-level committees.

3. CHANGE LEADERSHIP: This position will provide leadership/mentoring/training to all levels and functions of the department and facility on the use and practice of lean methodology and tools.  This position will have responsibility for planning and assisting in the execution of various lean transformation events targeted towards improving the operations and hospital performance.  This position will focus on operations performance that constantly strives to eliminate waste, improve, customer satisfaction and increase market share via the use of lean management tools and continuous improvement methodologies. Supports the structure, organization and culture for continuous quality and operations improvement. Monitors and measures results; develops standards and applies benchmarking and best practice applications to support improvement at the team and organizational levels.

Education and Experience

1.    4 year / Bachelor’s Degree: Engineering, Health Care Administration, Nursing, Business or related field (Required)
2.    Lean or Toyota Production System training (Preferred or to be acquired within the 1st year)
3.    Lean / Six Sigma Black Belt (Preferred)
4.    Successful completion of departmental onboarding required within 6 months of hire. 
5.    2-4 years’ experience facilitating process improvement teams/ role as a change agent 
6.    2-4 years’ hands-on experience with process improvement methodologies and approaches at an organizational level, including process improvement events 
7.    Training in continuous quality improvement and process management 
8.    Experience in teaching and instruction of process improvement concepts

Knowledge, Skills and Abilities

1.    Demonstrated understanding of patient focused care and strong customer service 
2.    Effective and strong team leadership and facilitation skills 
3.    Demonstrated ability to apply structured continuous improvement/change management methods.
4.    Demonstrated ability to meet deadlines, managing across organizational teams. 
5.    Ability to influence and coach for results at all organizational levels; ability to constructively engage, negotiate, resolve conflict and influence staff and leaders.
6.    Ability to present findings and recommendations to senior management and front-line staff.
7.    Interpersonal skills: Adaptable to change and teamwork.  

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $36.83 - $55.29
• Other Compensation (if applicable): 
• Review the 2025-2026 UMMS Benefits Guide

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