Clinical Program Manager (H)

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The Department of Anatomic Pathology is currently seeking a full time Clinical Program Manager to work in Miami, FL. The Clinical Program Manager provides administrative assistance in the support of various clinical programs. An employee in this position supports their supervisor with researching and resolving patients’, physicians’, and staff’s concerns, preparing reports, processing information requests, and preparing clinical documentations. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.

CORE JOB FUNCTIONS                                                                                                     

• Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.

• Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.

• Supervises clinical operation and quality assurance procedures.

• Implements projects and procedures to ensure program performance is exceeding expectations. Triages requests for patient appointments with appropriate staff.

• Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.

• Performs assessment of needs within the organization and develops clinical programs to meet those needs.

• Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.

• Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                    

Education:

Bachelor’s degree in relevant field

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills, and Attitudes:

• Knowledge of business and management principles

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals, and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop, and train others.

Department Specific Functions

• Review errors in patient registration, sample accessioning, and grossing of second opinion consultations

• Providing patient/client/employee education with regards to departmental policies and procedures

• Answering general questions (clients & employees) Investigate delays with patient samples for testing or coordinating material for continuity of care

• Returning of medical devices to manufacturer and maintaining log with hospital revenue integrity department

• Assisting the pathologists/patients with pricing of testing (quotes) and processing of payments.

• Monitor departmental fax/email and troubleshooting of EMR/Pathology database

• Timekeeper (Kronos)

• Management and training of 10+ employees (, case management, consult accessioning, slide returns, archival department, and couriers) of pathology departmental "hub"

• Protects sensitive patient medical records through the strict following of the Health Insurance Portability and Accountability Act (HIPAA) protocols.

• Create, review, and update standard operating procedures within the area

• Meet with outside vendors

• Counsel and train employees on importance of tasks

• Innovated and synergized the consultation department (and other departments as needed)

• Log of all ancillary testing send outs w/ payment info

• Assist billing department with inquires

• Complete all additional duties as assigned in timely fashion

• Creating of spreadsheets to monitor and track productivity

• Interviewing employees for hire

• Auditing of cases as required/requested

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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