Job Description Summary

Organization's Summary Statement:

This position will be responsible for providing administrative and supervisory support of operations and student technicians in the EIT Service Desk, which supports the IT needs of the following departments: Electrical and Computer Engineering, The Institute for Systems Research, Physics, Math, BioEngineering, The Institute for Research in Electronics and Applied Physics, Civil and Environmental Engineering, Chemical and Biomolecular Engineering, Fire Protection Engineering, Material Sciences Engineering, Mechanical Engineering, and smaller organizations under the broader Clark School of Engineering umbrella.

This position will be involved with all aspects of Service Desk activities, including: assisting the Service Desk Team with hiring, training, semesterly scheduling, and regular supervision of 30-40 part-time student technicians and assistants; remote support operations; IT support best practices and policies; the annual Dean’s Engineering Summer Technology Refresh Program; and broader Engineering IT infrastructure and project implementations as needed.

This professional will be heavily involved in the logistics of the overall operation of the Service Desk and Remote Support Operation including: the design and implementation of the technical and professional training program for the IT Technician Staff; supervision and training of existing IT Technician Staff; communication with IT Technician Staff, including scheduling and meetings; coordination of the hiring process, including interviews and offers; execution of Human Resources, procurement, and other tasks in support of the efficient operation of the Computing Service Desk and Remote Support Operation, including the Dean’s Summer Technology Refresh Program.

The A. James Clark School of Engineering at the University of Maryland serves as the
catalyst for high-quality research, innovation, and learning, preparing our students to
create innovations that will address the 21st-century Grand Challenges (e.g., energy, environment, security, and human health) and improve the human condition. The Clark School is dedicated to leading and transforming the engineering discipline and profession, to accelerate entrepreneurship, and to transform research and learning activities into new innovations that benefit millions.

Physical Demands:
Some lifting and moving of computing equipment (up to 50lbs) is expected.

Supervisory Responsibilities of Position: Supervision of 30-40 computing service desk hourly students and contract workers

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university. Experience: One (1) year of professional administrative or coordinator experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of academic policies. Skill in oral and written communication. Skill in the use of Google Office Suite. Ability to multitask and prioritize assignments. Ability to interact with internal and external staff at all levels in a professional, courteous and efficient manner.

Additional Job Details

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

Department

ENGR-Electrical & Computer Engineering

Worker Sub-Type

Staff Regular

Salary Range

$70,000-$78,000

EEO Statement