Pinnacle Billing Specialist

Department

OPS Operations, Strategy, and Finance - Supply Chain Management

About the Department

The Office of the Vice President for Operations supports the highest ambitions of the University’s teaching and learning, research, and engagement goals with the mandate to oversee enabling infrastructure of the University including the built environment, technology, and human resources organizations. In support of faculty, students, and staff, the Office of the Vice President for Operations prioritizes an exceptional level of service and delivery of robust business practices that steward the University’s infrastructure resources efficiently and contributes to the long-range planning and culture of the University.

Job Summary

This position is responsible for overseeing the recharge billing operations related to the IT Services department. They will ensure accurate and timely billing and coordinate with the vendor and other departments to resolve issues. The Specialist will coordinate billing efforts within the various units of IT Services.

Responsibilities

• Assists daily with ServiceNow and Shared Services ticket interactions.
• Ensures the accuracy and completeness of billing information by cross-referencing with orders, contracts, and other documentation.
• Investigates and resolves any billing errors or disputes by collaborating with customers, internal teams, and management.
• Communicates with sales, customer service, and finance departments to clarify billing issues and ensure smooth workflow.
• Updates and maintains customer billing records, account information, and contact details in the company’s billing software.
• Generates regular and ad hoc reports regarding billing activities, accounts receivable status, and trends for management review.
• Responds promptly and professionally to customer inquiries about billing, payments, or account status.
• Identifies opportunities to enhance billing procedures and participates in process improvement initiatives.
• Ensures month-end billing is completed timely and accurately.
• Performs a variety of accounts receivable/payable related activities which requires functional knowledge of invoice processing procedures.
• Responds to and researches accounts receivable/payable inquiries including payments to vendors and reimbursements to individuals with a limited degree of supervision.
• Collects, interprets, and performs some routine analyses of payables data. May act as an informal resource to associates with less experience.
• Reviews invoice payment reports and creates appropriate payables transactions to correct errors, with skills learned through considerable on-the-job experience.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

---

Preferred Qualifications 

Education:

• Bachelor’s degree in a related field.

Technical Skills or Knowledge:

• Proficient with Pinnacle Billing system and ServiceNow.

Preferred Competencies 

• Excellent time management, organizational and analytical skills.
• Prioritize multiple projects and independently follow through with detail for project assignments.
• Excellent written and verbal communication skills. 
• Communicate technical information to a non-technical audience in a clear and coherent manner. 
• Excellent decision-making and critical-thinking skills.
• Excellent listening skills with the ability to empathize and focus on client service.
• Manage confidential material and work with personnel in a tactful and courteous manner.
• Strong interpersonal and people skills.

Working Conditions 

• Standard office environment.
• Sit for short or extended period time periods.
• Extensively use computer.
• Make repetitive wrist, hand, or finger movements.

Application Documents 

• Resume/CV (required) 

Job Family

Financial Management

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Hourly

​
FLSA Status

Non-Exempt

​
Pay Range

$27.48 - $33.46

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.