RN -Appointment Business Center
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Closing Date:
Type of Position:
Clinical Staff - Nursing
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:
ICE | CORE PA ABC Nurses
Department's Website:
Summary of Job Duties:
The Registered Nurse (RN) in the Appointment Business Center will navigate and perform patient scheduling, and referral management of internal and external patient referrals, and will triage complex scheduling requests in electronic health record systems while in a call center environment. The RN will work closely with service lines, clinics, and providers to appropriately schedule new and returning patients from internal or external provider referrals. The RN will be responsible for reviewing and requesting clinical documentation as appropriate.
Qualifications:
Minimum Qualifications:
- Graduate of an accredited Nursing Program with an Associates Degree, Nursing Diploma, Bachelors in Nursing, or Masters in Nursing.
- Valid RN License
- Minimum of 1 year of Registered Nursing experience
- Current BLS Certification
- Strong computer and typing skills.
Preferred Qualifications:
- 3 years of Registered Nursing experience
- Nurse triage, appointment scheduling, patient access, or clinic nursing
- Call center experience
- ACLS certification or obtain certification within one year of hire date.
Additional Information:
Responsibilities:
- Manages internal and external patient referrals by assessing the health concerns and symptoms via clinical documentation review within a call center setting.
- Schedules appointments, responds to and prioritizes incoming patient calls as needed.
- Telephone interactions require assessment, patient education, and at times crisis intervention.
- Responds to patient questions appropriately while providing reassurance and responding to concerns.
- Maintains accurate and detailed records with pertinent information and education within Epic.
- Utilizes current nursing practice to provide patient-focused care while exemplifying service excellence, care, concern, respect, and cooperation.
- Acts as a resource and mentor for access coordinators within the Appointment Business Center.
- Other duties may be assigned to this position.
Additional Information:
- Actively acts supportively and as a resource to others. Facilitates development and implementation of nursing practice by utilizing evidenced-based practices and complying with UAMS and American Nursing Association (ANA) nursing standards. Participates in recruitment, training, and retention of staff within the department.
- Utilizes and applies critical thinking skills, technical knowledge, and experience to complete assigned tasks. Completes responsibilities in a timely manner through effective organization, prioritizing, delegation, and time management skills.
- Demonstrates commitment to patients and their families by advocating and continually striving to provide excellent, safe, and competent care. Practices with empathy and compassion while providing for inherent dignity and respect without prejudice.
- Provides accurate and timely patient assessments, documents detailed and accurate information in electronic medical record (EMR) and submits accurate documentation for payer prior authorizations while in a call center setting.
- Performs other duties as needed.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check, Substance Abuse Testing
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking
Frequent Physical Activity:
Grasping, Reaching, Standing, Walking
Occasional Physical Activity:
Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping
Benefits Eligible:
YesAverage salary estimate
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