Pharmacy Technician IV - Specialty Pharmacy Infusion

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Closing Date:

11/02/2025

Type of Position:

Clinical Staff - Medical Ancillary Support

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | PTSL Specialty Pharmacy OP AS C

Department's Website:

Summary of Job Duties:

The Pharmacy Technician IV will work under the supervision of the pharmacist to provide excellent customer service to patients receiving specialty infusion medications. This technician will be responsible for the overall management of specialty infusion medications as related to coordinating with financial assistance teams, prior authorization teams, and scheduling teams. This technician will complete regular outreach calls to remind patients of upcoming specialty infusion appointments and check on the overall wellbeing of the assigned patients. The Pharmacy Technician IV will also be responsible for managing prior authorizations and financial assistance for assigned specialty infusion patients if they are not being completed by other UAMS hospital personnel, as well as, serve as a role model and assist in the training of staff. All clinical issues will be referred to the pharmacist.

Qualifications:

Minimum Qualifications:

• HS/GED plus 4 yrs Pharmacy Tech Experience or Bachelor's Degree in Pharmaceutical Sciences

• Eligible for licensure or licensed pharmacy technician by the Arkansas State Board of Pharmacy

• ASHP/ACPE-accredited technician training or certificate program.

• PTCB National Certification

Preferred Qualifications:

• Master's degree

• 2+ years of UAMS pharmacy experience

Additional Information:

Responsibilities:

• Monitors prior authorizations for timely submission and processing for both pharmacy and medical benefits.

• Coordinates and follows up on prior authorization submissions, financial assistance submissions, and patient scheduling if being handled by other UAMS personnel.

• Ensures outstanding prior authorizations are monitored daily and communicates effectively with other UAMS personnel on outstanding prior authorizations when needed. 

• Ability to identify pertinent literature for appeals and help/teach others in this process. 

• Possesses a good understanding of all disease states.

• Monitors outside infusions and coordinates with outside infusion centers as needed.

• Audit documentation for presence and accuracy.

• Monitors outstanding financial assistance and communicates effectively with other UAMS personnel on outstanding financial assistance to streamline timely patient access.

• Promotes continuous patient communication throughout the patient journey, including completing infusion appointment reminder phone calls. 

• Refers all clinical issues to the pharmacist, always working within the pharmacy technician's scope of practice.

• Participates in the training of staff. 

• Works in any disease state as needed. 

• Monitors the ACD and addresses gaps. 

• Uses appropriate walk-away codes. 

• Reports all gaps to the Director of Pharmacy.

• Possesses advanced knowledge of the adjudication process and mitigates billing problems as they arise for specialty claims. 

• For each infusion, follow the patient through the revenue integrity cycle to ensure billing is completed and issues are resolved when needed.

• Ensures patients have active insurance before each infusion and ensures prescription processing in a timely manner with a focus on patient safety and clean claims.

• Assists others with adjudication issues and can teach the adjudication process.

• Assists others once work is completed every day. 

• Ensures that prescriptions are accurately filled and that all necessary information, including payment, is in the work basket.

• Works to enhance the workflow. Is responsible for improving documentation to enhance patient safety and outcomes. 

• Models professional communication with patients, providers, payers, and PBMs. 

• Works in any infusion disease state as needed. 

• Reports all gaps to the Director of Pharmacy.

• May perform other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking

Frequent Physical Activity:

Repetitive Motion, Standing, Walking

Occasional Physical Activity:

Crouching, Kneeling, Lifting, Pulling, Pushing, Reaching

Benefits Eligible:

Yes