ServiceNow Specialist - SME

Description

Tyto Athene is searching for a ServiceNow Specialist - SME to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

 

Responsibilities:

• Develops and integrates a comprehensive ServiceNow implementation process, aligning people, processes, and technology across all phases of service delivery 
• Maintains verifiable and authoritative data within the ServiceNow platform to support a resilient and interoperable Enterprise Information Environment (EIE) architecture 
• Develops and maintains ServiceNow blueprints that incorporate relevant inputs, outputs, and interoperability conditions, while executing full IT service management (ITSM) lifecycle processes 
• Maintains an accurate cyber and data-informed Service Catalog that aligns with USSOUTHCOM strategies and operational outcomes 
• Develops and maintains an IT Current Environment Record within ServiceNow, capturing configuration, asset, and lifecycle status 
• Creates and updates mission-specific workflows, automation scripts, and dashboards to align with strategic, enterprise, and tactical requirements
• Develops Service Design Plans (SDPs) to incorporate interoperability standards and concept of operations activities
• Optimizes ServiceNow capabilities within the EIE, remediating technical debt and modernizing legacy workflows to enhance automation, reporting, and mission effectiveness 

Qualifications

Required:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 10+ years of experience in Information Technology with over half dedicated to ServiceNow platform implementation and support
• Experience across multiple ServiceNow modules such as ITSM, ITOM, Discovery or CMDB
• Proficiency in JavaScript, REST/SOAP API integrations, and glide scripting 
• Hands on experience designing and customizing ServiceNow workflows and UI policies 
• Familiarity with Agile or DevSecOps environments   

Desired:

• Master’s degree in related field 
• ServiceNow Certified Implementation Specialist in ITSM, ITOM or SecOps  
• ServiceNow Certified Application Developer 
• Experience working with DoD or federal government programs 
• Knowledge of FedRAMP, NIST 800-53, and RMF frameworks 
• Experience integrating ServiceNow with enterprise security tools such as Splunk 

Clearance:

• Secret clearance required with the ability to obtain a TS/SCI

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+ CE

Location:

• Doral, Florida

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

 

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.  At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?  Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.