Operations Coordinator

Who we are

At Twelve Labs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media.

With a remarkable $107 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation.

We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI.

About the Role

We’re hiring an Operations Coordinator to support the day today execution of key internal programs at TwelveLabs. You’ll help drive forward initiatives that touch nearly every part of the company - from event logistics and internal planning to contractor management and compliance documentation.

This is a role for someone who brings organization, clarity, and energy to everything they touch. You get excited about solving operational puzzles, keeping people on track, and turning chaos into calm.

You’ll work cross-functionally across the organization to help TwelveLabs stay efficient, compliant, and well-connected as we scale globally. This is a great fit for someone early in their career looking to grow within a high-performing, collaborative operations team.

What You’ll Do

• Help coordinate planning processes, recurring team meetings, and company-wide communication cadences

• Support logistics and execution for internal and external events, including offsites, summits, and customer activations

• Collaborate across teams to ensure programs stay on track

• Provide operational support across internal teams by tracking documentation and maintaining templates related to contractor management, internal policies, and compliance frameworks

• Partner with stakeholders on maintaining documentation for audit-readiness and internal accountability (e.g., SOC2, ISO, GDPR)

• Assist with vendor coordination, procurement, and travel logistics for team events and group programs

• Support internal brand programs such as employee swag, welcome kits, and event giveaways

• Contribute to a strong team culture through clear communication, proactive follow-through, and a collaborative mindset

• Perform administrative tasks related to the responsibilities above as needed

You may be a good fit if you have:

• 1–2 years of experience in operations, admin coordination, event planning, or wearing lots of hats at a fast-moving company

• A highly organized, detail-obsessed working style - you’re the person others rely on to “just get it done”

• Great communication instincts: you’re quick, clear, and collaborative, no matter what time zone your teammates are in

• A scrappy, solution-oriented mindset - you don’t wait to be told, you ask questions and take the first pass

• Comfort with tools like Google Workspace, Slack, and Notion with curiosity to figure out whatever comes next

Bonus Points

• You eat, sleep, and breathe slide decks (and you low-key love making things look ✨good✨)

• You’ve helped pull off a team offsite, investor event, or multi-time-zone launch without breaking a sweat

• You’ve dabbled in things like compliance docs, vendor coordination, or internal policy tracking

• You’ve worked in a hybrid or remote-first company and know how to stay connected, even when distributed

• You’ve booked travel or managed budgets through tools like Navan or Ramp

Location

We welcome applicants from anywhere in the U.S., but we have a strong preference for those based in or near San Francisco, Los Angeles, or New York City for occasional in-person support.

Benefits and Perks

🤝 An open and inclusive culture and work environment.

🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology.

🦷 Full health, dental, and vision benefits

✈️ Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.