Customer Service Representative

Turning Point Global Solutions LLC (TurningPoint) is seeking a Customer Service Representative to join our Healthcare Provider Services team in support of our federal client. In this role, you will research and resolve provider inquiries in a timely and professional manner, delivering exceptional customer service to the healthcare provider community.

Location:   Remote within the United States.

U.S. Residency Requirement:  Must have lived in the United States at least three (3) of the last five (5) years. 

What You’ll Do

As a Customer Service Representative, your responsibilities will include:

·        Contributing to a flexible, adaptable, and team-focused work environment.

·        Give and receive feedback constructively to support team growth.

·        Participate in achieving team and operational goals.

·        Support special projects and assignments as needed.

·        Demonstrate and apply leadership skills as appropriate.

·        Maintaining a thorough understanding of customer regulations and expectations.

·        Complete assigned tasks accurately and on schedule.

·        Consistently meet quality standards as defined by management.

·        Track and report workloads daily, weekly, and monthly.

·        Prioritize responsibilities to ensure timely and accurate completion.

·        Responding to incoming inquiries from providers via phone or in writing.

·        Research and resolve inquiries promptly and professionally.

·        Accurately document all inquiry activities in the designated reporting system.

·        Provide written responses as required.

·        Utilizing client operating systems effectively.

·        Identify process deficiencies and recommend improvements.

·        Contribute to continuous process and performance enhancements.

·        Commit to ongoing learning and professional growth.

·        Actively engaging in training and team development activities.

·        Attend and participate in required meetings and training sessions.

·        Complete training assessments on time and meet/exceed required standards.

·        Pursue additional learning opportunities to enhance skills.

What We’re Looking For

To thrive and excel in this role, candidates should demonstrate the following:

Required Education, Skills, and Qualifications:

Strong verbal and written communication skills.

Excellent reading comprehension and interpretive ability.

Professional telephone etiquette across diverse call situations.

Strong research, analytical, and problem-solving abilities.

Ability to organize and prioritize multiple tasks effectively.

High school diploma or GED required.

Minimum of one (1) year of customer service experience.

Basic PC and keyboarding skills (typing, 10-key, alphanumeric).

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.).

Basic mathematical competency.

What’s In It For You?

We understand that our team members are our greatest asset. That’s why we offer:

Competitive salary with annual performance bonus, and annual merit increases.

Comprehensive health benefits fully funded by the company for employees.

401(k) retirement plan with company match.

Paid time off plus holidays.

Professional development opportunities.

A collaborative and inclusive work culture.

Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!

About Turning Point Global Solutions LLC (https://www.tpgsi.com):

TurningPoint is a fast-growing system integration, information technology services company that caters to federal, state, and local government and commercial clients.

We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals. Our services include software development, software integration, business process outsourcing, and professional services. 

Founded in 2002, TurningPoint prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission-critical solutions in a timely and cost-effective manner. 

TurningPoint processes are independently appraised at CMMI Maturity Level 5 for Development.

All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.

This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.