Enterprise Architect - MS D365

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The Enterprise Architect is responsible for leading large enterprise transformation engagements, complex multi practice E360 CX transformations, architecture governance, vision and roadmap and ensuring optimal solutions are architected and developed across many workstreams to meet the client business challenges.   In addition, you will elevate TTEC Digital's relationships with our clients by approaching them through a customer experience lens and architecting bleeding-edge technology solutions while becoming a trusted advisor.   You will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.

• Client engagement
• Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making
• Demonstrates a proven ability to establish himself/herself as a trusted advisor in an atmosphere of partnership with clients at the executive level
• Consistently and effectively consultatively leads technical and non-technical enterprise executive-level client stakeholders on complex functional approaches, alternatives and risks, and best practices

• Project delivery
• Leads enterprise-scale, complex functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
• Decomposes enterprise-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
• Professionally delegates technical tasks to other team members for multi-workstream enterprise projects
• Demonstrates a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams
• Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriate
• Demonstrates a proven, repeatable track record of successful enterprise-scale project delivery
• Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others

• Expertise
• Documents requirements/user stories and acceptance criteria for enterprise projects effectively and clearly enough for remote on- and off-shore team members to work on tasks with reasonable autonomy
• For enterprise projects, reviews requirements/user stories of others for completeness and clarity

• Is able to write moderately complex data queries and/or simple low-code routines
• Has 5+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project
• Has 5+ years’ experience leading consulting projects for enterprise clients with three or more of the following types (or comparable) of projects, and is considered a go-to source of knowledge for others:
• Implementing, configuring and customizing Microsoft D365 CE including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc. 
• Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps 
• Upgrading/migrating CRM on-premise to D365 Sales
• Implementing Microsoft Dynamics CRM or D365 Sales
• Implementing D365 Marketing, Customer Service, Field Service, Portals, or Customer Insights
• Migrating data and and/or implementing integrations to and from D365
• Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort
• Has four or more Microsoft D365 certifications
• Is a constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement

• The anticipated range for individuals expressing interest in this position is $180,000 to $200,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
• Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.

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Team Overview

For five years in a row our Microsoft practice has achieved the ‘Inner Circle for Microsoft Business Applications’ designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.

Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.

About Us

Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.

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