Practice Operations Manager - WPB
Overview
Salary Range: $73,00 - $89,000 Have you thought about Trustbridge?
Since 1978, Hospice of Palm Beach County, Hospice of Broward County and Hospice by the Sea have cared for 200,000 families in South Florida. These three hospices are now one branch of Trustbridge, a community nonprofit that provides support for families facing serious illness 24 hours a day. Our other services include palliative medicine, caregiver support and bereavement programs.
At Trustbridge, we consider our employees our greatest resource. Our appreciation is shown in many ways, including the wide range of comprehensive benefits we offer.
Trustbridge benefits include:
- Competitive salary
- Health, Dental, Vision, Life and Disability insurance
- 401K with employer contribution
- Tuition reimbursement
- Employee Assistance Program
- Flexible Spending Account
- Generous PTO package
Responsibilities
Hours of Operations: 8:30- 5:00PM
- The Practice Operations Manager will be responsible with the Leadership for the overall day-to-day operations, development, and success of the Palliative Care division.
- The Practice Operations Manager will work to develop business strategies, manage budgets, and oversee the day-to-day operations (scheduling, productivity, billing, collections, etc.)
- They will ensure that the business needs of the practice are met, efficiencies are achieved and actively work to recruit new patients.
Qualifications
- Has a Master of Social Work (MSW) degree from a school of Social Work accredited by the Council on Social Work Education.
- Minimum of three years mid-level practice administration experience or related management experience.
- Knowledge of Hospice, Palliative, or Primary care practice operations experience a plus
- Ability to work under minimum supervision and demonstrate strong initiative.
- Ability to supervise and train employees, facilitate the onboarding process, to include organizing, prioritizing, and scheduling work assignments to meet practice timelines.
- Ability to deal in an organized, proactive manner with problems involving multiple variables within the scope of the position.
- Ability to make independent decisions when circumstances warrant.
- Ability to recognize, evaluate, solve problems and correct errors, and to develop processes that eliminate redundancy.
- Ability to conceptualize workflow, develop plans, and implement appropriate actions.
- Ability to communicate effectively in writing, over the telephone, and in person.
- Ability to express expectations and effectively give strong feedback for future operations.
- Ability to delegate tasks and monitor feedback.
- Ability to cultivate a positive work environment and a positive group dynamic utilizing group collaboration and open discussions to develop staff skills.
- Flexible to work in a fast-paced environment and alter plans quickly.
- Must be extremely organized to maximize efficiency.
- Strong problem solver who can respond to diverse set of issues using critical thinking.
- Excellent conflict management skills and stress tolerance.
- Strong PC stills including EMR, MS Office Suite and other applications necessary for job function and business operations.
- Possess a valid Florida driver’s license and current auto insurance and have the ability to travel within service area and as requested by supervisor(s).
- Bilingual (English/Spanish) preferred
Average salary estimate
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At Trustbridge, we consider our employees our most valuable resource and we strive to show our appreciation every day. Over the course of four decades, our dedicated and caring team has cared for over 200,000 families in South Florida, providing a...
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