Technical Business Analyst

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results.

Trilogy Federal is seeking a remote Business Analyst to support the Department of Veterans Affairs (VA) Veteran Canteen Service Point of Sale (VCS POS) products. The ideal candidate will be responsible for working closely with cross-functional teams to identify business needs, and help define solutions, enabling the efficient processing of sales and retail transactions for meals and goods sold to Veterans and their families. This role requires a strategic thinker with a deep understanding of business processes, data analysis, and technology solutions. The Business Analyst will work closely with cross-functional teams to identify business needs, develop solutions, and ensure successful implementation. 

The successful candidate will help improve the VA’s efficiency and productivity by analyzing existing systems and processes, collecting data, and recommending solutions. The successful candidate should have experience working in the Veterans Canteen Service Point of Sale (VCS POS) system. High priority given to candidate with VA experience.

• Assist with business analysis of the VCS POS system from inception to completion 
• Collaborate with stakeholders to identify business needs and requirements 
• Develop and document business processes and workflows 
• Analyze data to identify trends, patterns, and opportunities for improvement 
• Recommend and implement technology solutions to meet business objectives  
• Conduct user acceptance testing and ensure successful implementation of solutions  
• Provide training and support to end-users 
• Stay up to date with industry trends and best practices 
• Strong leadership and project management skills 
• Ability to think strategically and solve complex problems 
• Excellent communication and collaboration skills  
• Proactive, self-motivated, and results-oriented  
• Adaptable to changing business needs and priorities  
• Commitment to continuous learning and improvement 

• Bachelor’s degree in business administration, Information Technology, or related field (8+ years of relevant experience may be substituted for education requirement) 
• Minimum of 5 years of experience in business analysis or related role, including experience working with customers, users and project leads in analyzing, designing, implementing and supporting IT business applications and systems. 
• Experience in testing functionality and matching to requirements 
• Proven track record of leading and managing complex projects   
• Strong analytical and problem-solving skills  
• Excellent communication and interpersonal skills  
• Proficiency in data analysis tools and software  
• Experience with Agile methodologies is a plus 
• Familiarity with VA security standards (e.g., FISMA, NIST, HIPAA) and the VIP Lean-Agile framework is highly desirable. 
• Proficiency in MS Office Applications (Word, Excel, PowerPoint, Visio, SharePoint) and VA-approved tools (e.g., Jira, GitHub, ServiceNow). 
• Ability to adapt to evolving technical requirements and travel occasionally to VA sites in Washington, D.C., as needed. 
• Ability to obtain Public Trust Clearance 

• Preferred VA, VBA, or VHA Experience 

• Health, dental, and vision plans
• Optional FSA
• Paid parental leave
• Safe Harbor 401(k) with employer contributions 100% vested from day 1
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement

Regarding remote positions, Trilogy Federal is able to offer virtual employment in the following states: Colorado, Connecticut, D.C., Florida, Georgia, Illinois, Maryland, New York, South Carolina, Texas, and Virginia.

Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.