Lead Medical Assistant Brand Ambassador- Santa Rosa Beach, FL

SUMMARY OF POSITION: 

The Lead Medical Assistant Brand Ambassador position is responsible for all aspects of running the lab or clinic location regarding achievement of organizational objectives, patient care, customer satisfaction, cost management, scheduling, employee supervision and training, office management and compliance. This position reports to the medical operations manager and focuses on successful day-to-day operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

·         Responsible for clinic performance towards specified metrics and checklists

·         Responsible for maintaining the office at the highest standards of professionalism, cleanliness, and customer support

·         Performs direct clinical and occupational work

·        Serves as a Brand Ambassador after the lead medical assistant day duties by representing the company positively in the community, fostering patient trust, and promoting services through relationship-building and outreach.

·         Ensures that office procedures, protocols and healthcare compliance are performed consistently and on a regular basis.

·         Manages call backs and ensures follow ups are done in a timely fashion

·         Delegates to staff and provider when necessary to ensure office is run efficiently and effectively

·         Oversees the billing process, weekly bank deposits, daily balancing, scanning/associating paperwork and monthly reporting.

·         Address patient issues or complaints promptly and effectively and follow-up with the patient to ensure patient satisfaction.

·         Process lab work and specimens accurately and report on the same in a timely manner.

·         Attend monthly meetings with corporate staff and facilitate communication by sharing all updates and changes learned from corporate with the branch through a regular monthly meeting. Develop and maintain methods of communication within the office to create a sense of “team” throughout the clinic.

·         Ensure all OSHA, Safety and Healthcare Practices and Protocols, State Medical regulations and HIPAA guidelines are maintained within the office.

·         Maintain office equipment (ie. Formfox, escreen, A1c machine, AEL, etc), ensure in good working order and all problems reported to the correct points of contact.

·         Order supplies and maintain inventory levels per supply management process

·         Oversees ProHealth Medical Membership (PMM) program at the office and ensure office goals are met.

·         Communicates and oversees promotional events at the office.

·         Ensures opening and closing procedures are completed

·         All other duties as assigned.

Supervisory/Work Responsibilities:

No supervisory responsibilities

Position Type and Expected Work Hours:

This is a full-time position. Days and hours of work are Monday through Friday 7:30am to 4:30pm but may require hours outside of these times as business and patient needs dictate, including Saturdays.

Travel:

Occasional travel to other clinic and lab locations to cover shifts or attend meetings.

QUALIFICATIONS:

·         Education:  High School diploma or equivalency required

·         Experience:  Two years’ experience in multi-site medical setting strongly preferred.

·         Certification/License:  CCMA Certification required

 Work Authorization:

·         Must be US Citizen or otherwise authorized to work in the US.

 Attire:

·         Blue scrubs

 Abilities/Skills/Qualities

·         Must be fair and consistent and have a strong desire to help people.

·         Possess a strong commitment to excellence in patient care.

·         Possess high ethical standards carrying out responsibilities with integrity, honesty and loyalty.

·         Must be a leader, critical thinker and problem solver.

·         Have a sense of ownership.

·         Excellent time management skills.

·         Team player approach.

·         Ability to work independently and with a team.

·         Possess a strong desire to lead and drive success.

Physical Requirements:

·         Must be able to lift 20lbs.

·         Position requires standing, walking, squatting, and sitting at a desk for periods of time.

Accomplishes all tasks as appropriately assigned or requested by Manager. Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may vary at any time with or without notice. 

• Access to clinics for primary care of employee and immediate family in household
• Employer contributory retirement plan

Prohealth offers competitive benefits for both part time and full time personnel. Benefits include full access to clinic and lab services (at cost), healthcare, vision, dental, life insurance and 401K.

As mandated under Executive order 12989, ProHealth is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.


Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to perform other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). This should not be considered an employment contract or otherwise alter the “at will” status of employment.