Lead Product Manager, Platform

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through powerful consumer matchmaking technology and our expansive portfolio of brands, including TodayTix, New York Theatre Guide, London Theatre Guide, Show-Score, Arthouse, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, transforming the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. 

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

We’re looking for a curious, driven Lead Product Manager to join our Platform team and architect the core systems that power the global business. Reporting to the Head of Platform, you’ll be a key strategic partner responsible for building the "moats" that amplify our success — scalable systems and a data platform that empower product, marketing, and operations teams to innovate and grow faster.

Your scope spans e-commerce checkout, customer review ecosystems, AI tools and agents, and the foundational data warehouse. You’ll focus on 2-3 big bets at a time while setting and maintaining standards across the rest. This role suits a problem-solver and generalist energized by a wide domain, skilled at spotting patterns in complex challenges, and driven to create lasting impact.

Please note: This is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.

• Checkout conversion → Deliver measurable uplift in yield per customer by identifying customer needs and verifying solutions through A/B testing.
• Quality reviews → Increase the number of quality event reviews. Lead the growth of Show-Score as a trusted source of reviews and community.
• Reduce customer friction → Lower contact rate and increase CSAT by identifying and solving issues before customers reach support, and making support a brand accurate, integrated part of the product.
• AI-enabled operations → Ship agentic workflows that shorten key cycle times (e.g., campaign or event setup) and reduce manual effort per order.
• [Future opportunity] Trusted, accessible data → Partner with data and analytics to strengthen core metrics and self-service tools, reducing bespoke analytics requests.

• Own the roadmap across checkout, reviews, CX tooling, internal ops automation, and data—aligning teams on a few clear bets with quantified outcomes.
• Translate customer and partner needs into reusable systems, not one-offs; work with engineers and designers to define APIs, capabilities, and service boundaries that scale globally and support multiple retailers/brands.
• Lead rigorous discovery: interviews, surveys, funnel analysis, and competitive research to define problems before exploring solutions.
• Drive experimentation end‑to‑end: design hypotheses, set guardrails, size opportunities, test assumptions, and deliver clear, readable results.
• Tell the story with data: create concise narratives and visuals that connect input metrics to business outcomes, making trade-offs explicit.
• Collaborate closely with engineering to simplify complexity, set sensible technical constraints, and ship reliable software on predictable cadences.
• Champion AI as a core tool: evaluate use cases, define success metrics, pilot responsibly, and move proven wins into production workflows.
• Mentor PMs and cross‑functional partners; potential to manage PMs as scope grows.

• 8+ years of experience shipping customer‑facing and platform capabilities at a consumer/e‑commerce or marketplace company.
• Expertise in core product management skills, including A/B testing strategy, data analysis, telling stories with data, and qualitative research.
• Curiosity to quickly learn new domains and an action-oriented mindset to turn ambiguity into impact.
• A customer-first approach and bias for action: you seek out friction and measure the impact of fixes.
• Comfort working hands-on with AI tools and integrating AI into customer and operational experiences.
• A systems mindset: experience designing solutions that grow, with comfort in domain modeling and quality/cost trade-offs.
• Technical depth to be credible with engineers; you’ve built something yourself (any stack, vibe coding welcome) and can translate between technical and non‑technical audiences.

Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are a few of our favorites: 

-Hybrid work environment (blend of in-office and at-home days)

-Up to 4 weeks per year of flexible 'work from anywhere'

-Healthcare, vision, and dental plans, with generous contributions from the company

-Life and disability insurance

-Paid Parental Leave 

-Generous 401(k) Matching

-Flexible Paid Time Off

-Free membership to One Medical Group & Employee Assistance Program

-Annual Professional Growth Budget

-Employee donation matching

-Employee Referral Program

-Work From Home budget

-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.