Senior Product Manager, Device Management

Title: Senior Product Manager, Device Management

Location: Remote US, with preference for Boston or NYC.

About Toast:

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Are you bready* for a change? (Team Info)

Toast is looking for a Senior Product Manager to take end-to-end ownership of our Device Management strategy. This role will serve as the dedicated owner of the Android Systems team, while also driving the cross-team strategy, vision, and execution of Device Management priorities across Device Software.

This is a software PM role with hardware fluency required. You’ll directly partner across Device Software and Hardware teams to manage core R&D activities — including requirements gathering, development, QA tracking, and rollouts. Delivering on this end-to-end product means driving changes across devices, single-purpose applications (SPAs), and backend services.

You’ll collaborate closely within the Device Software and Hardware triads (Product, Engineering, Design, and QA) and partner with PMs across Toast, including go-to-market and customer-facing teams, to ensure device management capabilities deliver on both support experience improvements and enterprise-scale milestones.

You’ll be joining a team on the front lines of Toast’s mission to help restaurants thrive — by ensuring the devices our customers depend on are reliable, secure, and intelligently managed.

About this roll* (Responsibilities)

• Lead the device management strategy and roadmap, ensuring strong alignment within Device Software and Hardware, as well as more broadly across Toast.
• Act as the single-threaded owner for all device management initiatives, driving end-to-end execution.
• Partner across Device Software and Hardware triads (Product, Engineering, Design, QA) to manage core R&D activities — requirements gathering, development, QA tracking, and rollouts.
• Deliver end-to-end product outcomes by driving changes across devices, single-purpose applications (SPAs), and backend services.
• Collaborate with PMs across Device Software, as well as PMs and go-to-market and customer-facing teams across Toast, to ensure device management capabilities improve support experiences for both customers and internal teams, while also delivering enterprise-scale value.
• Define and execute a product vision that balances platform enablement with monetizable customer-facing product opportunities.
• Mentor Device Software PMs, helping them grow their product craft and decision-making skills.
• Use data tools (Splunk, Snowflake, Hex, Sigma, etc.) to define success metrics, analyze performance, and guide roadmap priorities.

Do you have the right ingredients*:

Basic Qualifications

• Minimum 5 years of product management experience with proven success owning large, complex products end-to-end.
• Strong experience leading in triad environments (Product, Engineering, Design) plus QA across at least two dev teams.
• Demonstrated ability to operate in software + hardware contexts, ideally within Android Open Source Project environments.
• Skilled at strategy development, roadmap ownership, and project managing cross-functional programs through ambiguity.
• Strong communication skills, able to influence across multiple teams and functions.
• Data fluency with tools such as Splunk, Snowflake, Hex, and Sigma.

Preferred Qualifications

• Experience working with enterprise customers and IT managers.
• Prior experience building, launching, or managing Mobile Device Management (MDM) products.
• Background in building both platform products and monetizable customer-facing solutions, including freemium and PLG-led motions.
• Experience mentoring or coaching PMs.
• Familiarity with AI-powered product development; bonus if you’ve built or shipped AI-driven capabilities (helpful as Toast expands its Toast IQ initiative).

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required