Product Designer, Consumer
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
About Toast’s Consumer Mission
Toast is transforming—from a B2B powerhouse to a bold B2C innovator. Starting in 2025, we’re going all-in on consumer experiences, using our unique combination of restaurant and guest data to deliver dining that feels personal, relevant, and frictionless. Our first major step: Local by Toast—a new kind of consumer app designed to elevate every dining journey.
But that’s just the beginning. With AI at the core, we aim to make discovery, booking, and dining experiences not only seamless but truly memorable. We believe in strengthening the bond between restaurants and guests, making dining a vibrant, sustainable pillar of every community.
Your Impact
As a Consumer Product Designer, you’ll be at the forefront of shaping guest-facing experiences—especially around payment experiences and the payment innovation ecosystem. You’ll bring a consumer-grade polish to our interfaces, ensuring they’re not only intuitive and accessible but also deeply engaging. You’ll collaborate across disciplines to prototype, build, and refine designs that unlock joy and utility for our users.
What You’ll Do
Design & Implementation
- Leverage behavioral data and user feedback to iterate and optimize the guest experience.
- Translate UX concepts into wireframes, user flows, high-fidelity designs, and interactive prototypes.
- Create end-to-end, native and responsive experiences that are intuitive, polished, and accessible.
- Maintain design consistency by contributing to and expanding shared design systems and component libraries.
Prototyping & Experimentation
- Build interactive prototypes using tools like FigmaMake, Cursor, Replit, Lovable etc…
- Test new features and ideas quickly to validate hypotheses and inform product direction.
- Design exceptional AI-first experiences that solve meaningful customer problems - using AI tools to accelerate ideation, streamline design workflows, and contribute to a culture of innovation and learning across the team.
Collaboration & Process
- Partner closely with product managers, engineers, marketers, and researchers to define, build, and ship consumer-first solutions.
- Actively participate in design critiques and reviews to evolve the craft.
- Help facilitate and support user research to uncover insights that inform the product roadmap.
What You Bring
Core Skills
- Experience designing native mobile and responsive web applications with consumer-grade visual polish.
- Curiosity for new design tools and emerging AI tech that can unlock better restaurant/guest outcomes.
- Fluency in Figma and prototyping tools; strong knowledge of accessibility best practices.
- Adept in UX fundamentals—journey mapping, behavioral insights, and data-driven iteration.
- Deep attention to detail paired with a strong product-thinking mindset.
- Ability to work core EST working hours.
Soft Skills
- Excellent communication and collaboration abilities—able to explain design decisions clearly to cross-functional partners.
- High adaptability and comfort working in fast-paced, iterative environments.
- Growth mindset: open to feedback, reflective about failure, and committed to continuous learning.
- Passion for creating experiences that surprise, delight, and serve real user needs.
Bonus Points (Special Sauce)
- Experience contributing to design systems or component libraries.
- Familiarity with front-end implementation and performance considerations.
- Strong problem-solving chops; can troubleshoot UX issues using data and observation.
Why Toast?
At Toast, we’re passionate about building technology that helps restaurants and their guests thrive. You’ll join a small but ambitious Consumer Design team with the creativity, autonomy, and drive to reimagine dining for the next generation.
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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