Senior Product Designer - (Care + Fulfillment)

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We’re seeking a Senior Product Designer who is passionate about improving the day-to-day experience of healthcare providers through thoughtful, scalable design. This role focuses on Care & Fulfillment, with an emphasis on EMR design, provider workflows and communication systems that help clinicians work smarter and more efficiently..

You’ll collaborate with cross-functional partners across Product, Engineering, Clinical and CX to simplify complexity, unify tools and create connected experiences that support both providers and patients. Your work will directly shape how clinicians document, communicate and coordinate care — transforming fragmented systems into intuitive, human-centered experiences.

You Will:

• Reimagine the Provider Experience: Design interfaces and workflows that make it easier for clinicians to deliver care, from intake and diagnosis to treatment, fulfillment and follow-up.
  

• Evolve EMR Design: Lead initiatives to modernize our internal EMR systems, simplifying documentation and decision-making while maintaining clinical integrity and compliance.
  

• Connect CX and Clinical Workflows: Partner with operations and CX teams to align provider tools with patient-facing touchpoints, creating transparency and consistency across the care journey.
  

• Architect Scalable Design Systems: Define information architecture, interaction patterns and design frameworks that extend across EMR, pharmacy and fulfillment environments.
  

• Collaborate Deeply: Work closely with engineers, clinicians and product managers to translate complex requirements into clear, user-centered designs.
  

• Champion End-to-End Experience Design: Ensure that provider workflows integrate seamlessly with patient-facing systems, creating a cohesive and connected ecosystem of care.
  

• Prototype, Test and Iterate: Validate solutions through feedback, research and usability testing, continuously refining to improve usability and clinical efficiency.
  

• Elevate UX within the Organization: Advocate for design excellence and help shape how design influences operational and clinical strategy across the company.

You Have:

• 5+ years in UX or Product Design, ideally within healthcare, telehealth, or similarly complex, data-driven systems.
  

• Deep understanding of provider workflows—you know how clinicians use EMRs, communicate with patients and navigate clinical documentation.
  

• Systems thinker—able to connect multiple tools and user types across the care ecosystem into cohesive experiences.
  

• Strong UX craft—capable of turning complex, compliance-heavy workflows into intuitive, elegant interactions.
  

• Developed visual design sensibility with an eye for detail and inclination for coherence
  

• Bias to Action — You’re a proactive, solution-oriented “strategic doer” comfortable defining and realizing new opportunities as well as refining existing solutions with and without input from others. Confidently operating in a fast-paced environment and adapting as needed while experimenting, iterating and learning quickly.
  

• Technical fluency—comfortable working with engineers on data flows, integrations and usability tradeoffs.
  

• Excellent communicator and collaborator—adept at balancing clinical, technical and business perspectives.
  

• Proficiency in Figma and related prototyping tools with exceptional attention to detail.
  

• Collaborative and humble — Eager to grow and improve, open to feedback, able to work well with other designers and non-designers across levels. Willing to tactfully challenge assumptions and motivated to align diverse (at times contradicting) perspectives into cohesive solutions and visions.

Nice to Have:

• Experience designing EMR, EHR or internal clinical tools.

• Background in telehealth, pharmacy or care operations.

• Experience with 0-to-1 product development or service design.

• Understanding of provider–patient messaging systems or healthcare CRM design.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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