Fast Facts

The Senior Director of Community Content Strategy will lead the editorial vision and content operations for BigFuture, focusing on creating engaging multimedia content to support personalized exploration for over 15 million users annually.

Responsibilities: Oversee editorial strategy, manage content production, and collaborate cross-functionally to align community content with product goals and drive user engagement metrics.

Skills: Strong content management and creation abilities, adept in multimedia and data analytics, excellent writing skills, and experience managing teams within cross-functional environments.

Qualifications: 7+ years in content strategy, experience with Gen Z/Gen Alpha content engagement, 2+ years in a management role, strong quantitative and organizational skills.

Location: Remote - New York, United States of America

Compensation: $96000 - $150000 / Annually

About the Team

BigFuture brings together a trusted community to help every learner own their future. The BigFuture Community team is responsible for resources, content and go-to-market efforts toreach and engageteens, parents and other caring adults, and K-12 educators.Our authentic, trusted content featuring experts demystifies the college and career planning process. Our resources include BigFuture Scholarships ($23+ million to over 24Kteens since 2019), the College Board National Recognition Program (280K students recognized for academic achievement in 2025); andBigFuture Ambassadors (community of thousands of high school students who share free college and career resources). The teamcoordinatescross-functional go-to-market efforts to reach and engageK-12, students and families.

About the Opportunity

As Senior Director, Community Content Strategy, you will be responsible forthe content ecosystem underlyingBigFutureproducts, which engage over 15 million unique users a year. In partnership with the Product and Technology teams, you’llshape our content-as-product strategyto support personalized exploration on BigFuture.org. You’ll lead editorial strategyforcontentserved throughout our product, first in a searchable content library and eventually AI-enabled conversation and alongside tools. You and your team willrapidly create high volume, information-rich, authenticvideo and text content. You’llset and maintain a high bar forcontent as a player-coach managing staff.

Roles and Responsibilities 

Strategic Editorial Leadership of Content for Product (35%)

• Align community content with the BigFuture product vision and roadmap for personalized exploration 
• Own an editorial roadmap for multimedia content for the BigFuture.org product, informed by student and parent needs, business goals and landscape trends
• Oversee research and defineobjectives, messaging and approach forcommunity content generation
• Define ambitious quantitative goals for content, track KPI’s, diagnose opportunities and gaps, and ensure robust tracking systems in partnership with Web Analytics
• Manage user research and feedback systems to gauge needs, surface use cases and refine content
• Strategically curate and serve content via a content management system to drive log-ins and other product engagement metrics

Production Systems and Quality of Content for Product (35%)

• Prioritize and manage community team’s backlog of content concepts and editorial calendar to drive timely, consistent and rapid content creation
• Establish and refine robust processes and systems to plan, create and review high-quality content
• As content lead, set staff expectations and screen all content for quality, accuracy and alignment with brand positioning, voice and style guidance
• As player-coach, regularly implement all aspects of content production, including research, planning, interviewing and partnering with production teams while simultaneously managing the community content team
• Manage vendor relationships and systems to ensure economical, efficient delivery of content 

Cross-functional Leadership and Team Management (30%)

• Surface content-as-product needs to Product and Tech teams and consult throughout discovery, design and implementation processes 
• Surface go-to-market needs and outcomes and track cross-functional efforts to grow audiences, expand reach and strengthen the BigFuture brand
• In partnership with Engagement and Reach Team, set direction and provide feedback to promote BigFuturecontent across multiple channels
• As manager of community content staff, own all aspects of team and peopledevelopment (prioritization, expectations, evaluation, and attraction of new talent)

Preferred Skills and Attributes

• 7+ years managing content systems and creationin partnership with product teams
• Excellent writer capable of rapid, high-volume generation of accurate, compelling content
• Experience in content strategy and multimedia creation, including video, articles and graphics
• Experience-driven intuition to engage Gen Z/Gen Alpha in meaningful college/career exploration
• 2+ years of experience as a people manager or as project lead in matrix environment 
• Strong quantitative orientation to routinely diagnose, prioritize and assess 
• Strong emotional intelligence to reach outcomes via cross-functional partnerships
• Experience tracking and managing KPI’s with Adobe Analytics, Tableauand other tools
• Strong organizational and project management skills
• Experience managing team workflows via Monday.com or similar tools
• Deep experience leveraging Drupal or similar content management systems
• Strong management instincts or experience to maintain a high bar for quality and efficiency

All roles at College Board require: 

• A passion for expanding educational and career opportunities and mission-driven work 
• Authorization to work in the United States for any employer 
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and a comfort learning and applying new digital tools independently and proactively. 
• Clear and concise communication skills, written and verbal 
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. 
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. 
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. 

About Our Process  

• Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. 
• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.  

What We Offer 

At College Board, we offer more than just a paycheck, we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market. 

A Thoughtful Approach to Compensation 

• The hiring range for this role is $96,000 – $150,000. 
• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at College Board. 
• We aim to make our best offer upfront, rooted in fairness, transparency, and market data. 
• We adjust salaries by location to ensure fairness, no matter where you live. 
• You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more information. 

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