Ad Operations Specialist

WHO WE ARE 

At Basis Technologies, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media.

We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally.

With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters.

ABOUT THE TEAM

The Ad Operations organization at Basis is responsible for the post-sale execution This includes, but is not limited to, creative QA, ad server setup and tag generation, pixel implementation, and discrepancy investigation. The team is intensely detail oriented, always with an eye on accuracy and error reduction. The team works closely with their client servicing and sales counterparts to deliver tangible results through high-performing, cross-channel digital media campaigns.

This position will be responsible for the quality and timely execution and trafficking of client campaigns while working with the Integrated Client Solutions and Display Investment teams to deliver exceptional Raving Fan service.

• Taking ownership of complete ad server setup (trafficking) on behalf of advertisers
• Actively managing incoming and outgoing creative assets, implementing ad rotations, targeting, and any supplemental tracking for assigned accounts
• Performing thorough quality assurance and analysis of creative assets and third-party ad tags; providing solutions to quickly resolve technical or creative spec related issues
• Ensuring the launch and tracking of media plan placements through third-party and internal reporting tools; actively resolving issues and working with publisher partners to launch placements per a media plan
• Assisting publishers with troubleshooting implementation, delivery, and functionality issues; providing assistance to the Analytics and Media Investment teams to actively combat third-party reporting discrepancies
• Providing regular status updates and reports to the internal team, the client, and regional sales management regarding outstanding campaign deliverables, timelines, and suggested next steps
• Understanding media plan objectives, and suggesting framework for campaign setup which will directly translate into reporting and performance outputs
• Participating and contributing to weekly account status meetings, team updates, and client calls/meetings, as needed
• Proactively escalating issues and communicating potential challenges to the Director, Ad Operations, and appropriate account stakeholders(s)

• 1+ year of experience in ad operations, project management, or an account management role focused on digital media
• 1+ year of client-facing experience within a deadline-driven environment
• Hands-on trafficking experience with ad-serving systems and platforms is strongly preferred
• Prior experience executing multi-channel digital media campaigns including rich media
• Exceptional attention to detail with the ability to work in a fast-paced environment
• Ability to multi-task comfortably across various projects
• Proven track record of taking ownership of a project and seeing it through to completion
• Commitment to creating inclusive, respectful environments where all voices are valued and supported.
• Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.

• Experience with Google Tag Manager and Google Campaign Manager 360

ANYTHING ELSE? 

Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter.  

LIFE WITH BASIS TECHNOLOGIES

We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work 2025, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago.

We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more.

Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond.

If you need assistance with interview accessibility, please contact talent.acquisition@basis.com. Your privacy is important to us, view our policy here.