Fast Facts

The College Board is seeking an Associate Director, State Success Specialist to drive customer success and training for state partners using the SAT Suite of Assessments in a fully remote capacity, with preferred locations in certain states.

Responsibilities: Key responsibilities include developing and delivering training for district coordinators, serving as a liaison for stakeholders, and contributing to process development for implementation support.

Skills: Candidates should have experience in K-12 education or customer success, strong training design abilities, and excellent communication skills.

Qualifications: Preferred qualifications include 3–5 years of relevant experience and proficiency with tools like Microsoft Office and Salesforce.

Location: This is a remote position, preferably in Colorado, Michigan, Kentucky, New England, Ohio, or Indiana, with travel required 12–24 times per year.

Compensation: $56000 - $95000 / Annually

Associate Director, State Success Specialist

College Board –College Readiness Assessment Division

Location: This is a remote role. Preferred locations: Colorado, Michigan, Kentucky, New England, Ohio, or Indiana.

Role Type: This is a full-time position

About the Team

The College Readiness Assessments (CRA)division is a team of mission-driven people who deliver the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students across the world each year to help open their paths to life after high school.The SAT Suite connects students to a wide range of post-high school opportunities, including scholarships, careers, colleges, and universities. In 2023, we retired the use of paper/pencil testing and are now a fully digital SAT Suite offering an assessment that is easier to give, easier to take, more secure, and more relevant.

The State Implementation Management team is a close knit, high performing team dedicated to providing a high level of implementation support to our statewide partnerships. This team works closely with external stakeholders including assessment departments in state departments of education, district assessment coordinators, and school test coordinators. Internally, this team partners closely with our assessmentOperations team members as well as State and District Partnership colleagues.

About the Opportunity 

As Associate Director, State Success Specialist, you will be responsible for driving customer success and training for our state partners utilizing the SAT Suite of Assessments. You will serve as an onsite training specialist in support of our lead State Implementation Managers and in various states. Additionally, you will support the lead State Implementation Managersin their onsite and web-based trainings, project plans, and contractually required deliverables. Your work will ensure statewide readiness for the Spring SAT testing window and the successful delivery including training, support, and long-term success for educators and administrators.

This role requires a hands-on project leader who is skilled in relationship management, training facilitation, and continuous improvement. You’ll thrive if you are proactive, flexible, and passionate about empowering stakeholders through knowledge and support.

In this role, you will:

Success Management & Training (50%)

• Develop and deliver training workshops, webinars, and resources (virtually and in-person) to district and school coordinators, ensuring consistent and clear understanding of assessment processes.
• Serve as a trusted advisor and success partner to the lead, assigned State Implementation Manger and state office of assessment leaders, helping them optimize implementation and resolve challenges.
• Establish feedback loops with stakeholders to measure training effectiveness and identify ongoing support needs.
• Track and analyze training outcomes, making data-driven improvements to future sessions.
• Lead onboarding and capacity-building efforts for new coordinators and staff across the states you are assigned to support.
• Conduct site visits (pre-admin, mid-admin, post-admin) for training, support, and test securityauditing as needed.

Stakeholder Communication & Implementation Support (30%)

• Serve as the primary liaison for the lead State Implementation Manger in assigned states and support district test coordinators, and school staff, ensuring timely communication, updates, and troubleshooting.
• Provide guidance as an SAT subject matter expert, helping customers navigate policy, technical, and process-related questions.
• Facilitate meetings and prepare clear documentation and trainings.
• Support customers and stakeholders with problem framing and solutioning from end to end.
• Escalate and manage issues in partnership with the lead State Implementation Manager.

Process Development & Continuous Improvement (20%)

• Contribute to refining implementation and training processes for the new digital SAT Suite of Assessments.
• Capture lessons learned and propose scalable improvements for future implementations.
• Collaborate with internal teams to improve support models, training approaches, and success management practices.

About You

Exceptional candidates can effectively speak to: 

• 3–5 years of related experience in K-12 education, assessment, customer success, or educational technology.
• Strong background in training design and delivery with proven success leading workshops, webinars, and professional learning sessions.
• Demonstrated ability to build trusted relationships with educators, administrators, and customers.
• Excellent oral and written communication skills; able to explain complex processes clearly.
• Experience with tools such as Microsoft Office, Salesforce, and Smartsheet.
• Flexible, proactive, and able to balance multiple responsibilities in fast-moving environments.
• Willingness to travel 12–24 times per year. 

All roles at College Board require:

• A passion for expanding educational and career opportunities and mission-driven work.
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively. 
• Clear and concise communication skills, written and verbal.
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.
• Authorization to work in the United States.

About Our Process  

• Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.
• While thehiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.  

What We Offer

At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensationgrounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

• The hiring range for this role is $56,000- $95,000.
• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
• We aim to make our best offer upfront, rooted in fairness, transparency, and market data.
• We adjust salaries by location to ensure fairness, no matter where you live.

You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out ourcareers page for more.