Route Settlement Specialist

Since 1869, we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover. Swanson, and V8. 

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here...

The Route Settlement Specialist is responsible for weekly settlement of all Company owned and IDP (Independent DSD Partner) routes on a weekly basis. This position provides IDP settlement support and ensures timely resolution on IDP requests This role is responsible for in-depth audits when warranted to combat theft and inaccuracies. This position works closely with the DSD sales leaders.

What you will do...

• Provides IDP settlement support and ensures timely resolution on IDP requests through Service Now
• Responsible for the timely completion of weekly tasks that create accurate settlements and reporting.
• Responsible for region settlement support with field sales team and IDPs.
• Responsible for management of company owned routes
• Performs route specific audits as required by exceptions, legal or management
• Responsible for processing of all manual checks when warranted
• Helps create new settlement exception reporting using PowerBI to proactively identify current settlement issues
• Uses all tools available to increase efficiency
• Collaborates with Route Finance Associate to ensure proper IR blocking based on consignment review findings
• Collaborates with IDP Collections team to minimize IDP bad debt.
• Collaborates with Route Finance team on inventory reconciliation, stales, redistribution, and other Finance areas
• Responsible for all one-to-one communication with IDPs, including welcome phone calls.
• Works directly with IDPs in a proactive manner to resolve discrepancies.
• Identifies potential issues and escalates as appropriate.
• Reconciles account status using current and historical invoicing and payment activity analysis. 
• Establishes strong working relationships with field sales team to support settlement issues 
• Interfaces with Sales, Operations and Finance departments to resolve billing issues
• Strives to find efficient ways to perform tasks; recommends process enhancements to improve business process.
• Provides route specific information to RAM Supervisor/Manager upon request.
• Provides support and coverage for other associates during times of absences.
• Responds to customer requests for service and assistance.
• Maintains, manages, and responds to assigned Service Now requests timely and accurately.
• Performs other duties as assigned.

Who you will work with...

• A team of 2-3 other Specialists, all reporting into Route Settlement Supervisor

What you will bring to the table... (Must Have)

• High School Diploma or GED
• 1+ years of experience in Customer Service

It would be great if you have... (Nice to Have)

• Associate's Degree
• 2+ years of Customer Service experience

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between 

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.