Chief of Staff

Location: Remote with occasional travel to Florida/Texas/Hawaii
Reports to: CEO
Compensation: $90,000 – $120,000 base salary + 15–30% performance bonus

Ideal Candidate Profile

We’re looking for a strategic operator who thrives on turning vision into execution. You are:

• A Master of Prioritization: Able to separate signal from noise and keep teams focused on what matters most. You’ve successfully managed 10+ concurrent projects without letting priorities slip.

• A Project Driver: Skilled in project management, process building, and keeping complex initiatives on track. You have a track record of bringing 90%+ of projects in on time and on budget.

• A Delegator & Enforcer: Comfortable assigning responsibility, holding people accountable, and ensuring standards are upheld. You’ve managed or influenced teams of 10–50+, ensuring compliance with SOPs and KPIs.

• Emotionally Intelligent: Highly perceptive, able to read people and situations quickly, and position conversations to achieve the right outcome. You’ve successfully led through high-stakes customer or internal escalations with positive outcomes.

• Calm Under Pressure: When chaos hits, you bring structure, clarity, and confidence. You’ve turned around at least one high-pressure situation where disorganization risked deadlines or customer satisfaction.

• Hungry for Growth: You operate above your pay grade, looking for exposure and trajectory in a high-growth environment. Ideally, you’ve worked in a company that doubled or tripled in scale during your tenure.

About Us

That 1 Detailer is one of the fastest-growing ceramic coating and automotive service companies in the U.S. We’re scaling rapidly with a national brand, proprietary product line (MACH-10), and plans for franchising and manufacturing over the next 36 months.

We don’t serve cars—we serve people. Every detail, every customer, and every system is designed to deliver an exceptional customer experience.

The Role

We are seeking a Chief of Staff to serve as the right hand to the CEO. This person will ensure daily operational success, hold teams accountable, drive strategic projects, and step in as needed to maintain customer satisfaction.

This is an execution-focused leadership role for someone who thrives in fast-paced environments, is highly organized, and can confidently operate at a level above their title.

Responsibilities

Operations Leadership

• Lead daily and weekly check-ins with Success Team, Field Operations, and managers.

• Monitor technician accountability, job completion, and field performance.

• Step in to resolve escalated customer issues and ensure professional handling.

Project Management

• Manage the company-wide project tracker and ensure priorities are executed.

• Coordinate cross-department initiatives such as training systems, warehouse setup, and customer experience improvements.

• Identify risks, resolve bottlenecks, and keep leadership informed on progress.

Customer Experience

• Oversee customer service processes, ensuring timely responses and consistent communication.

• Track and report CX metrics such as reviews, response times, and warranty compliance.

• Enforce company policies for reschedules, cancellations, and aftercare follow-up.

CEO Leverage

• Act as the CEO’s proxy for day-to-day accountability and execution.

• Escalate only the most critical issues; handle the rest independently.

• Uphold company culture and values of accountability, ownership, and continuous improvement.

Qualifications

• 3–6+ years of experience in operations, project management, customer success, or a related leadership role.

• Proven ability to manage cross-functional teams and hold others accountable.

• Exceptional communication skills, both written and verbal.

• Strong problem-solving skills and comfort making decisions under pressure.

• Organized, proactive, and able to anticipate challenges before they arise.

• Ambitious and eager to grow into higher levels of leadership responsibility.

Compensation & Growth

• Base Salary: $90,000 – $120,000, depending on experience.

• Performance Bonus: 15-30% based on operational and customer success metrics.

• Additional Benefits: Flexible remote work, travel opportunities, and exposure to executive decision-making in a rapidly scaling company.

How to Apply

Apply directly here with your resume. Next steps for qualified applicants will be to film responses to a series of video interview questions.