Order Entry Compliance and Invoicing Specialist, Heil Environmental

Job Description:

Job Title: Order Entry Compliance and Invoice Specialist

Operating Company: Environmental Solutions Group

Location: Fort Payne, AL

Reports to: Master Scheduler

Department: Operations

POSITION SUMMARY:

The Order Entry Compliance and Invoice Specialist will work within a fast-paced environment adhering to deadlines while using multiple tools and varied resources to execute their responsibilities. In this role you will be responsible for driving our internal processes and execution of handling customer relationships to provide best-in-class experience to our customers.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Manage all customer purchase order activity, including acceptance, verification, release and invoicing.
• Promptly and accurately invoice customer and retailer orders via EDI and SAP, or other processes as needed.
• Resolve customer issues and concerns via phone, email or other channels of communication regarding invoicing and returns.
• Manage our returns process for customers by working with other departments.
• Review Stripe twice daily for suspected fraud orders and transaction held in review.
• Charge consumer and Independent retailer credit cards for prepaid orders.
• Work with other departments where appropriate and develop solid internal partnerships to ensure company goals and customer requirements are met.
• Maintain and update various spreadsheets as requested.
• Maintain applicable records within SAP and other systems.
• Provide management with informative feedback (positive or negative) from customers.
• Assist with EDI order processing as needed; including receiving, processing, ASNs and invoicing.
• Creating and maintaining process documents supporting assigned responsibilities.
• Participate in teamwork by sharing the daily workload as needed or assigned and sharing product/process knowledge for the benefit of team members and our customers.
• Other duties may be assigned as needed.

JOB SPECIFICATIONS:

• Bachelor’s Degree is required or equivalent experience.
• Minimum two years of invoice processing for business customers and consumers preferred.
• Minimum one year customer service experience required.
• Minimum one year EDI experience required
• Minimum two years office experience required.
• Intermediate ability to operate computers and related software programs, including but not limited to Microsoft Office (Word, excel, and Outlook).
• SAP, Authorize.net, Stripe, and True Commerce experience preferred.
• Efficient touch typing and 10 key abilities.
• Excellent verbal and written communication skills.
• Exceptional team player, with a friendly and positive attitude.
• Punctual, dependable, ability to adhere to schedules and timed availability.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.

This Connected Collections® ecosystem integrates advanced technology across our brands, including Heil® refuse collection vehicles, Marathon® Equipment compaction and recycling equipment, 3rd Eye® technology solutions, Soft-Pak® waste hauler software, Curotto-Can® automated carry cans, Bayne® lifting products, and Parts Central® OEM parts.

Driven by a mission of “Improving Lives,” our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.

For more information, visit www.terexesg.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.