Deskside Support Technician

Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US. We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned. Professional Services: - Contract Staffing - Direct placements - Bench Sales - Application Development - Enterprise Resource Planning - Data Warehousing - Customer Relationship Management Siriinfo provides services to a wide spectrum of customers across verticals such as Banking, Financial Services, Healthcare, Human Resources, Telecom, Insurance, Hospitality, Retail & Distribution and Manufacturing. Serving multinational customers. Siri InfoSolutions reinforces its belief that the quality of our services can only be measured by the skills, performance and dedication of our employees. We will place only the very best candidates for our clients - candidates who are not only willing, but who possess the necessary skills to do the job effectively.

Website

https://www.siriinfo.com/

Position Name: Deskside Support Technician
Location: Austin, TX
Full Time Role

Job Summary:

We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Austin, TX USA. This role focuses on supporting end-user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer-focused, and capable of resolving technical issues efficiently.

Key Responsibilities:

• Provide deskside support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
• Respond promptly to VIP support requests, ensuring high-quality service and minimal downtime.
• Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
• Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Maintain accurate documentation of incidents, service requests, and asset movements.
• Collaborate with remote IT teams and escalate issues when necessary.
• Follow IT policies, procedures, and security standards.

Qualifications:

• Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
• Experience with Zebra printers and related tools (e.g., ZPL, Zebra Designer).
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Experience supporting VIP or executive users.
• Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.
• Excellent communication and customer service skills.
• Ability to lift and move IT equipment as needed.

Preferred Certifications:

• CompTIA A+ / Network+
• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate

All your information will be kept confidential according to EEO guidelines.