Coordinator, Community Services

Job Title

Coordinator, Community Services

Agency

Texas A&M University - Corpus Christi

Department

South Texas Institute For The Arts

Proposed Minimum Salary

Commensurate

Job Location

Corpus Christi, Texas

Job Type

Staff

Job Description

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs.  As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

PURPOSE

The Coordinator of Community Services oversees membership, visitor services, and community engagement for the Art Museum of South Texas (AMST). This role focuses on building meaningful relationships with members and the public, strengthening the visitor experience, and increasing community participation and support in alignment with the Museum’s Institutional Plan and strategic goals.

DESCRIPTION

Functional Area 1:  Membership Management & Growth

Percent Effort: 35%

• Manage and grow the Museum’s membership program to ensure long-term sustainability.

• Coordinate membership acquisition, renewals, acknowledgements, benefits fulfillment, and stewardship communications.

• Maintain accurate membership records and reports using the Museum’s CRM/database systems.

• Collaborate with Development, Marketing, and Visitor Services staff to align messaging and outreach.

• Prepare membership-related reports, projections, and budget inputs.

Functional Area 2: Visitor Services & Experience Enhancement

Percent Effort: 25%

• Develop, implement, and assess strategies to enhance the on-site and digital visitor experience.

• Oversee front-of-house operations in collaboration with Visitor Services staff and volunteers.

• Maintain and update visitor-facing materials including signage, publications, and web content.

• Coordinate with Education, Events, and Marketing teams on visitor-facing initiatives and programs.

• Collect and analyze visitor feedback to inform service improvements and retention strategies.

 

Functional Area 3: Community Engagement & Public Programs

Percent Effort: 30%

• Plan, coordinate, and execute community-centered programs that bring new and returning audiences to the Museum.

• Serve as the primary staff lead for “Third Thursday”, with responsibility for planning, logistics, promotion coordination, and on-site execution.

• Collaborate with AMST staff and community partners to support the planning and execution of Free Community Days and other access-focused programs.

• Work with Marketing to promote community events through digital and on-site channels.

• Track attendance, audience engagement, and outcomes for community programs to inform future planning and improvements.

• Represent the Museum at community events and downtown initiatives as assigned.

Functional Area 4:  Administrative & Supervisory Support

Percent Effort: 10%

• Supervise and support database, visitor services, and/or front-desk support staff as assigned.

• Coordinate workflows related to membership, admissions, and visitor data.

• Participate in department head meetings, board-related activities, and institutional planning sessions as needed.

• Assist with budgeting, reporting, and administrative documentation.

• Perform other related duties as assigned.

QUALIFICATIONS

• Bachelor's Degree

• Three (3) years of related experience

• Additional education may be considered as a substitution for the minimum requirements.

  • Master’s degree and one (1) year of related experience.

• Demonstrated organizational and project management skills.

• Strong written and verbal communication skills.

• Ability to collaborate effectively across departments and with volunteers.

• Strong interpersonal skills and comfort in public-facing roles.

• Occasional evening and weekend work required to support Museum programs and events.

• Ability to lift up to 25 pounds and move throughout Museum facilities.

PREFERRED QUALIFICATIONS

• Master’s degree

• One (1) year of event planning or public programming experience.

• Experience in a museum, nonprofit, or higher education environment.

• Experience in community engagement, membership, or visitor services.

• Familiarity with visitor experience metrics and evaluation tools.

• Experience working with customer relationship management (CRM) or membership databases.

SALARY: Up to $4,166.67 Monthly ($50,000 Annual, Approximately)

BENEFITS (rules, policies, eligibility apply)

From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

INSURANCE:

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

DUAL CAREER PARTNER PROGRAM

ON-CAMPUS WELLNESS OPPORTUNITIES

Work Life Solutions:

• Counseling, Work Life Assistance, Financial Resources, and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement:

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8+ hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.