Director of Billing
This position is posted for one of our valued clients:
Our client is a leading commercial refrigeration and HVAC company specializing in the design, construction, and servicing of complex refrigeration systems for multi-site commercial clients across the U.S. Our solutions keep thousands of grocery stores, warehouses, and retail locations running efficiently -and they take pride in delivering technical excellence, unmatched service, and nationwide reliability.
Position Summary
The Director of Billing is a strategic and operational leader responsible for overseeing the company’s entire billing lifecycle -from job costing and contract invoicing to service call billing and collections coordination. This role ensures accurate, timely, and compliant billing across multiple service lines, projects, and client locations. The ideal candidate has experience leading billing operations in a multi-location service or construction environment, understands project-based and recurring service billing, and can streamline processes to improve accuracy, cash flow, and client satisfaction.
Key Responsibilities
- Lead, develop, and oversee the Billing Department, including billing specialists, analysts, and administrative staff.
- Manage end-to-end billing operations across construction, service, and maintenance contract divisions.
- Partner with operations and project management teams to ensure billing aligns with project milestones, service tickets, and contract terms.
- Ensure accuracy of all job setup, cost allocation, and change order documentation before invoicing.
- Implement and monitor key performance indicators (KPIs) related to billing accuracy, timeliness, DSO (days sales outstanding), and revenue recognition.
- Collaborate closely with finance and accounting teams to reconcile billing data with the general ledger and ensure compliance with GAAP.
- Standardize billing processes across multiple branches and service lines to improve efficiency and scalability.
- Oversee client billing inquiries and dispute resolution to maintain strong customer relationships.
- Support systems integration and technology improvements (ERP, field service management, etc.) to automate and enhance billing workflows.
- Participate in financial forecasting, audit preparation, and month-end close activities as they relate to billing.
Bachelor’s degree in Accounting, Finance, Business Administration, or related field; MBA or CPA preferred.
8+ years of progressive experience in billing or revenue operations, with at least 3 years in a leadership role.
Strong understanding of construction, service, and maintenance billing models.
Experience working in an ERP or service management system (e.g., Oracle, SAP.).
Proven ability to lead teams, implement process improvements, and drive measurable results.
Excellent analytical, communication, and leadership skills.
Ability to thrive in a fast-paced, multi-division organization with both project-based and recurring service revenue streams.
This is a full-time role with corporate benefits.
Average salary estimate
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