Manager Forward Deployed Engineering

About The Role

Taktile is a high-growth, post product-market-fit start-up, on a fast trajectory to becoming market leader in the field of automated decisioning. We are looking for a Forward Deployed Engineer Manager to help us transform how our customers make critical business decisions by overseeing a team of Forward Deployed Engineers onboarding them onto Taktile and ensuring they get real value from our platform. You ensure your team acts as a trusted advisor and supports customers in reaching their goals while maximizing Taktile’s impact.

If you’re passionate about tech and AI, and have extensive experience with Python, SQL, and REST APIs, you’ll thrive here.

What You'll do as Forward Deployed Engineering Manager

• Oversee Taktile deployments in production, technical delivery across multiple projects from scoping to stable production traffic.

• Apply technical expertise, problem-solving skills and creativity to help organizations address real-world challenges by partnering and problem solving with your team members. Your day could include reviewing solution architectures, co-developing decision logic or AI agents, or aligning with key customer stakeholders together with your team members.

• Reliably review solution design and scoping proposals, sequence delivery, and proactively remove blockers. You are making thoughtful trade-offs between scope, speed, and quality to ensure successful and timely project delivery.

• Manage capacity of your team and partners with RevOps/Customer operations to improve or introduce scalable processes to the Forward Deployed Engineering teams at Taktile.

• Partner with Taktile’s product management team to turn your understanding of customer needs into actionable product insights, directly influencing the evolution of Taktile’s product roadmap.

• You play a key role in scaling the Forward Deployed Engineering function by creating reusable resources, best practices, and tools that share your expertise and drive organizational growth

• You actively coach and mentor Forward Deployed Engineers on your team, supporting their development and success.

• You hire, grow and retain a team of exceptional Forward Deployed Engineers.

About You

• You bring 8+ years of engineering or technical deployment experience that includes customer-facing work.

• You had first experience of leading a technical customer-facing team of 3x direct reports.

• You have strong technical background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science.

• You can write and review production-grade code using Python and SQL. You possess a strong understanding of REST APIs.

• You excel at breaking down complex problems and making quick, well-informed decisions even under pressure.

• You build strong relationships with both technical and business stakeholders at all levels, driven by curiosity and a customer-centric mindset that helps you understand their needs and solve their challenges.

• You are creative and proactive, always seeking new ways to deliver value and stand out with customers.

• You are collaborative and work well with your peers in product teams, engineers and other GTM teams.

• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business.

• You have excellent written and spoken English.

• You are open to a hybrid work model and can work from our NYC office at least three days per week

Ideal Qualifications (but not required)

• You have 8+ years of experience as a Forward Deployed Engineer, Solution Engineer, Implementation Specialist or an equivalent position within a B2B SaaS company.

• You have led a large technical customer facing team of 5-10 direct reports, have experience in hiring and retaining exceptional talent.

• You have experience in building AI applications.

• You have experience in applying and optimizing statistical and machine learning models to solve business problems.

• You have experience with at least one of the major cloud platforms (AWS, Azure, GCP).

• You are fluent in Spanish and/or Portuguese.

What We Offer

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.

• Make an impact and meaningfully shape an early-stage company.

• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.

• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.

• Receive a top-of-market equity and cash compensation package.

• Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.

• Use the equipment of your choice including meaningful home office set-up.

Our Stance

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.

• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.

About Us

Taktile is building the world's leading software platform for running critical and highly-automated decisions. Our customers use our product to catch fraudsters, prevent money laundering, and expand access to credit for small businesses, among many other use cases. Taktile is already making millions of such decisions across the globe every day.

Taktile is based in Berlin, London and New York City. It was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. We have accumulated extensive work experience at leading tech companies, startups, and the enterprise software sphere.

Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog and UiPath.