Field Account Specialist

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

The Role

Synapticure is seeking a Field Patient Engagement Specialist to join our Patient Services & Outreach team. Based in Albuquerque, NM, this field-based role is focused on proactively engaging hard-to-reach patients through in-person visits, outbound calls, and collaboration with healthcare providers to increase enrollment and retention in our services.

You will represent Synapticure in the community, visiting patient homes, building relationships with physician offices, and finding creative ways to connect with patients who may not respond to traditional outreach. This role requires an empathetic, patient-centered approach, excellent communication skills, and the ability to work autonomously while managing a local territory. Your work will directly support our mission to ensure all patients—regardless of location or circumstance—can access the care and support they need.

• Conduct field-based outreach, including home visits and doorknocking, to engage patients and explain available services
• Make outbound calls to prospective and current patients, effectively communicating the benefits of Synapticure’s programs and addressing questions
• Build and maintain relationships with physician offices and healthcare providers to facilitate referrals and improve care coordination
• Educate patients and caregivers about program benefits, addressing concerns with empathy and clarity
• Identify and address barriers to patient engagement, developing creative solutions to encourage enrollment and participation
• Maintain accurate, timely documentation of outreach activities, patient interactions, and outcomes in designated systems
• Collaborate with internal teams, including care coordination and clinical staff, to ensure seamless patient support
• Adhere to HIPAA and company policies to protect patient privacy and data security
• Participate in team meetings, trainings, and continuous improvement initiatives

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, social work, marketing, or related field preferred
• Minimum 2 years of experience in patient engagement, community outreach, sales, or a related healthcare role
• Proven experience conducting both in-person and telephone-based patient outreach
• Ability to work independently in a field-based role, managing your own schedule and territory
• Exceptional interpersonal and communication skills with the ability to quickly build rapport with diverse populations
• Empathetic listener with a patient-centered approach to engagement
• Strong organizational skills and attention to detail for accurate documentation
• Resourceful problem-solver, adaptable to varying patient needs and situations
• Proficiency with CRM systems, EHR platforms, or other patient management software
• Flexibility to work evenings or weekends as needed to accommodate patient availability
• Active, valid driver’s license, current registration, insurance, and ability to drive up to five days per week in the service area
• Knowledge of healthcare systems, patient rights, and HIPAA regulations

• Bilingual proficiency (Spanish strongly preferred)
• Experience with risk adjustment or managed care populations
• Familiarity with local community resources and healthcare networks

• Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
• Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
• Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
• Embrace the opportunity. We are energized by the importance of our mission and bias toward action.

Comprehensive medical, dental, and vision coverage

401(k) plan with employer matching

Mileage reimbursement for field travel

Generous paid time off and sick leave

Professional development and career growth opportunities