Auto Telephone Claims Representative

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The ADS-Claims Adjusting-Anlst III is an intermediate level resource tasked with adjudicating mechanical claims, taking inspection reports, and reviewing claims for lower level adjusters in accordance with established quality and timeliness guidelines

Key Responsibilities

• Prepares damages estimates (i.e. damage estimates, rental bills, tow bills, paid bills, receipts) thru discussions with shop, photos and field inspections

• Research reasonable amounts and labor rates in the local market

• Provide coverage guidance and authorization assistance to lower-level adjusters

• Documents a claim file with notes, evaluations, and decision-making process

• Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices

• Compiles and reviews moderately complex to complex mechanic damage

• Provides and explains moderately complex estimates and subsequent settlement process

• Contacts customers, agreement holders, inspectors, vendors, and others to secure necessary files information as needed and directed

• Confirms facts and determine additional needed follow-up

Supervisory Responsibilities

• This job does not have supervisory duties.

Compensation

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.