Care Coordinator - job 1 of 3

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

Sword Health is a pioneering digital healthcare company working to relieve the millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an artificial intelligence powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there.

• The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.
• Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high- quality digital physical therapy services.
• Drive member engagement from enrollment through program completion.
• Collaborate with Physical Therapists and be a trusted go- to resource for members.
• Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program.
• Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly.
• Participate in outreach campaigns, encouraging members to continue their progress in the program.
• Learn individual member communication preferences and tailor interactions to meet members' needs.

• Bachelor's Degree or 2 years relevant experience in service-based environment preferred.
• 1+ years of experience in either Tech Support, Call Center.
• Support, or Customer Service.
• Empathetic critical thinking.
• Thrive in a fast-paced environment.
• Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality.
• Listen and type, and talk and type, simultaneously.
• Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization.
• Proficiently use of Google Suite (Docs, Sheets, Slides).

• A bright future at a promising high-tech startup company; Career development and growth, with a competitive salary; The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;
• A stimulating atmosphere with room for creativity - fast- paced, fun, and energetic startup with a friendly culture; - A supportive environment where you can thrive: while this is an hourly role with 40 hours guaranteed each week on a regular schedule, we offer flexibility when needed. - You'll enjoy 15 PTO days, 10 sick days, and 13 paid holidays. Plus, our team values work-life balance, so we'll work together to ensure your schedule suits your needs.
• Access to health and well-being programs (yoga classes, digital therapist sessions).

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Life and AD&D Insurance*

• Financial advisory services*

• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*

• Health Savings Account*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.