Customer Service Officer - job 1 of 14
Company Description
At Lumina Agency, we illuminate possibilities. We are a forward-thinking consulting and project development firm dedicated to transforming ideas into impactful results. Our team thrives on precision, innovation, and collaboration, ensuring every project is delivered with excellence. We believe in empowering our people, cultivating leadership, and creating an environment where talent grows and careers advance.
Job Description
We are seeking a Customer Service Officer to join our team and serve as a reliable point of contact for client inquiries, service coordination, and support needs. The ideal candidate will demonstrate strong communication skills, an organized approach to problem-solving, and the ability to maintain a positive, client-focused attitude. This role plays a key part in ensuring smooth service operations and maintaining the high standards of excellence that define Lumina Agency.
Responsibilities
Respond to client inquiries with professionalism and accuracy.
Provide clear guidance, updates, and support throughout the service process.
Maintain detailed and organized records of client communications and requests.
Coordinate with internal departments to ensure timely resolution of client needs.
Monitor service performance and proactively identify improvement opportunities.
Uphold the agency’s standards of quality, confidentiality, and operational excellence.
Qualifications
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Professional demeanor and client-oriented mindset.
Ability to handle inquiries with accuracy, tact, and discretion.
Problem-solving mindset and commitment to continuous improvement.
Proficiency in basic office software and digital communication tools.
Additional Information
Competitive annual salary of $51,000 – $54,000.
Opportunities for professional development and internal career growth.
Supportive and collaborative work environment.
Skill-building and training programs.
Full-time position with stable, long-term career potential.
Average salary estimate
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