AI Operations Manager (Technical)

About SuperAnnotate

SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate has a fully customizable platform for building annotation tools and workflows that AI projects demand—while unifying the management of all teams, vendors, and data in one place. We’re very proud to have products that are loved by our customers, resulting in us being listed as the highest-ranked platform on G2.

The Impact You'll Make

As our AI Operations Manager, you’ll be at the heart of executing complex coding projects that power next-generation LLM and GenAI solutions for enterprise clients. This isn’t just about writing code, it’s about designing coding data roadmaps, applying your technical expertise to large-scale initiatives, and leading the operational delivery of projects with 100+ global coder contractors. You’ll ensure these projects meet the highest standards of quality, speed, and innovation while directly shaping how enterprise AI projects are brought to life at scale. 

This is a full-time, hybrid position based in San Francisco.

• Lead execution of complex coding projects for enterprise clients, translating requirements into clear plans and deliverables.
• Own operational KPIs for quality, throughput, timelines.
• Manage and mentor large, distributed coding teams, fostering accountability, continuous learning, and a high-performance culture.
• Oversee code quality through regular reviews, identifying improvements and ensuring best practices are followed
• Define and enforce QA protocols 
• Unblock projects in real time, making decisive trade-offs on scope, resources, and risk during standups and client discussions.
• Collaborate cross-functionally with product, engineering, and client stakeholders.
• Drive innovation in project execution, improving processes, contractor management, and delivery methodologies over time.

• Strong coding expertise in one or more popular languages (Python, Java, C++, JavaScript), with the ability to reason about unfamiliar codebases and spot issues without execution.
• Track record of leading complex technical projects from planning through delivery, balancing quality, timelines, and client needs.
• Skill in breaking down ambiguous requirements into clear, reproducible examples, test plans, and edge-case scenarios that guide team execution.
• Solid grounding in software development best practices including version control (Git), testing, debugging, and code review.
• Understanding of LLMs, AI technologies, and the GenAI landscape, with the ability to apply insights to project design and delivery.
• Fluency in spoken and written English, with the ability to collaborate across time zones and communicate technical decisions to diverse stakeholders.
• Calm, detail-focused problem solver with strong analytical skills, able to make thoughtful, decisive calls in fast-moving scenarios while maintaining high standards of ethics and quality.

• Experience managing distributed or contractor-heavy coding teams at scale, with the communication and leadership skills to align contributors toward shared goals.

Only shortlisted candidates will be contacted for an interview!

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. At SuperAnnotate diversity means to us making an effort to reflect the many experiences and identities of the outside world, and treating each other with fairness and without bias. Every day we foster an environment where people of all backgrounds not only belong, but excel to succeed as a company and grow together. We offer equal opportunity regardless of sex, sexual orientation, national origin, color, race, age, marital status, disability, gender identity, veterans and more.