Customer Service Representative
About Stand
Stand is a new technology and insurance company revolutionizing how society assesses, mitigates, and adapts to climate risks. Our leadership team has extensive experience in insurance, technology, and climate science: building billions in market value at prior ventures. At Stand, we are rethinking how insurance enables proactive, science-driven resilience.
Existing insurance models often rely on broad exclusions, leaving homeowners without options. At Stand, we leverage advanced deterministic models and cutting-edge analytics to provide personalized risk assessments—helping homeowners secure coverage and take proactive steps toward resilience.
The Role:
We’re looking for a Customer Service Representative (CSR) to join our growing Operations team. This is a foundational role designed for someone with a systems mindset, a love for clean processes, and takes initiative to solve problems before they snowball.
You’ll be on the front lines of how we support our policyholders — guiding homeowners and brokers through each stage of their insurance journey, from onboarding to policy changes to claim navigation. You'll also play a critical role behind the scenes: helping build scalable workflows, clean documentation, and smart internal systems that support Stand's operational backbone as we grow.
This is an exciting opportunity for someone early in their career who is energized by building efficient systems, communicating clearly, and taking ownership when they see opportunities to improve.
What We're Looking For:
Meticulous attention to detail and a clear, structured communication style.
Naturally organized, with pride in building clean, efficient processes.
Proactive problem-solver who acts on gaps and opportunities.
Enjoys tackling complex challenges, automating tasks, and streamlining workflows.
Empathetic and composed under pressure, even in difficult customer interactions.
Bachelor’s degree with 2 years of professional experience.
Energized by a mission at the intersection of technology, climate, and impact.
Why This Role:
Learn the foundations of high-functioning business operations
Help shape the systems and processes that scale customer experience
Work closely with senior leaders and cross-functional teams
Join a climate-forward company redefining how insurance can serve resilience
Details:
Full-time, onsite in San Francisco
Reports to Head of Commercial & Operations
Ideal opportunity for candidates looking to grow into Customer Success or Business Operations roles
Pay and Benefits
The annual US base salary range for this role is: $67,000 - $85,000.
In addition to salary, this role offers equity, a 401(k) plan, robust medical, dental, and vision benefits, and onsite lunch stipends. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Should the level of the role change during the hiring process, the applicable salary range may be updated accordingly.
Why Join Stand?
At Stand, you’ll be part of a mission-driven team redefining how insurance intersects with climate resilience. This is a unique opportunity to build something transformative—leveraging advanced technology, underwriting expertise, and data-driven insights to create a smarter, more adaptive insurance model.
Equal Opportunity Employment
Stand is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We believe that diversity enriches the workplace, and we are committed to growing our team with the most talented and passionate people from every community.
Stand Insurance is committed to providing an inclusive and accessible recruitment process. If you require any accommodations during the application or interview process, please let us know by contacting [email protected]. We will work with you to ensure you have the support you need to participate fully.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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