Operations Analyst, Swag Ops

Stadium is a global group gifting, swag, rewards and recognition platform. Through Stadium, companies are able to leverage our easy-to-use platform to provide gifts and rewards to groups of 5-10,000. Our unique edge is in being an all-in-one global solution that allows senders to curate specific gifts for their audience or give the power of choice to their recipients. 

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. As a company, we learn fast, support each other, and focus on continuous quality and improvement for all of our customers. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees, and their customers.

Job Description

As a rapidly growing company, we are expanding our Swag Ops team, which encompasses tasks such as end-to-end order processing, suggesting alternatives from the catalog, cost analysis per order etc.  This team plays a crucial role in delivering exceptional service to our customers, ensuring orders are accurate, and delivering timely. You will pay close attention to all processes related to the order and work towards increasing efficiency at all stages. 

At Stadium, the Swag Ops team is at the heart of our customer experience. We’re focused on building strong, lasting relationships by staying responsive, detail-oriented, and solution-driven. From processing orders to handling unique requests, we aim to get things right the first time and always look for ways to do it better.

In this role, you’ll receive hands-on training to get fully up to speed with our tools and workflows. You'll play a key part in making sure our customers' orders run smoothly from start to finish. You’ll work closely with different teams, contribute to improving our processes, and help us deliver the reliable, high-quality service our clients know us for.

Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel. 

What You’ll Do With Us

• Become an expert in our internal tools and platforms, including our order processing systems so you can help ensure everything runs smoothly and accurately from start to finish
• Manage and track customer orders from initial request through production and delivery, ensuring timely and high-quality fulfillment
• Communicate clearly with both customers and vendors to confirm details, manage updates, resolve issues, and keep all parties aligned
• Coordinate closely with internal teams including Specialist, Design, and Customer Success to ensure customer expectations are met and exceeded
• Take ownership of customer requests and projects, following through with precision and care
• Identify areas for improvement in workflows and processes, and contribute ideas for making our operations even more effective
• Build strong relationships with customers by being reliable, detail-oriented, and responsive to their needs
• Proactively surface challenges or roadblocks and work with the team to find solutions quickly
• Maintain detailed records and documentation to support transparency and accountability in every order 
• Own orders from start to finish

• A sharp eye for detail and commitment to getting things right the first time
• Proven ability to work efficiently and stay organized in a fast-paced, deadline-driven environment
• Strong communication skills, both written and verbal especially when it comes to explaining details and solving problems clearly
• A proactive, solutions-oriented mindset and the ability to work independently when needed
• A collaborative spirit. You enjoy working with teammates across different functions to get things done
• Patience, empathy, and professionalism in all customer interactions
• A fun, approachable personality; easy to get along with,  and willingness to take ownership of your work
• A positive attitude and willingness to take ownership of your work
• 1–2 years experience in operations, order management, logistics, or a customer-facing role (preferred but not required)

• Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole 
• Career mobility and opportunities to work across areas of the company
• Remote-first work environment with frequent Zoom company events and chance to make genuine connections
• Competitive salary, generous paid time off

Final compensation is based on factors such as the candidate's skills, qualifications, experience, and location.

Stadium is an equal-opportunity employer. We use E-Verify to confirm the identity and employment eligibility of all new hires. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].