Instructional Designer (Contract - 12 Months)

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market. 

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

SpryPoint is in an exciting phase of growth, giving us the opportunity to invest in how we support and engage our clients. As part of this momentum, we’re looking for an Instructional Designer to join our Learning and Development team on a 12-month contract

The Learning and Development team at SpryPoint is committed to creating innovative, engaging, and effective product training for our clients.  As an Instructional Designer at SpryPoint, you will be an integral part of the Learning and Development team.  You will have the opportunity to create a range of training artifacts and activities that will not only show clients how to use our software, but why they love it. 

You will report to the Team Lead, Learning and Development as part of the Client Operations team. You’ll work closely with your fellow Instructional Designers and also with our product development team, our UI team, and our Service Delivery team.

This position is fully remote, with the opportunity to travel throughout North America at times to SpryPoint events and to client sites.

• Creating exciting and effective training for our clients
• Contributing to successfully moving our clients through their implementation journey
• Reworking technical documents and other material into effective training, activities, and assessments 
• Assisting with creating onboarding and training content for new internal SpryPoint team members
• Participating in team brainstorming sessions and contributing to e-learning initiatives

• 2+ years of experience creating high-quality training material for software applications
• Certificate/Diploma with a specialization in instructional design for adults, curriculum development, or a related field
• Experience using Adobe products, Zoom, Pages, and Keynote to create a variety of training activities and artifacts
• Excellent verbal communication and advanced writing skills in English
• Demonstrated interest in lifelong learning
• Experience in the utility sector, SaaS, or software implementation is preferred but not required

Why SpryPoint?

🚀 Remote-first and autonomous working environment with flexible working hours  

💰Competitive compensation package  

🏥 Health, dental and vision

🏝️ Summer Fridays, and flexible sick days 

🧳 Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.