Technical Implementation Manager
Skills
- Strong analytical and problem-solving skills.
- Technical acumen in platform configurations, automation, and integration.
- Experience with ETL pipelines, API integrations, and SSO.
- Proficiency with SQL and relational databases preferred.
- Experience creating PRDs, SOPs, and playbooks.
- Familiarity with CRM and project management tools such as Salesforce and Smartsheet.
Responsibilities
- Manage customer platform configurations for new, relaunch, upsell, and change requests.
- Oversee quality assurance processes for platform configurations.
- Support eligibility file setup, updates, testing, and ingestion configurations.
- Remediate census failures through root cause analysis and coordinate fixes.
- Handle non-automated eligibility deactivation processes for customers.
- Serve as primary technical resource for customers and partners on platform and eligibility file issues.
- Collaborate cross-functionally to design and implement scalable, automated processes.
- Create and maintain internal documentation including process enablement materials.
- Drive program relaunches and support ad hoc cross-functional initiatives related to platform and eligibility.
Education
- Bachelor’s degree or higher.
Benefits
- Health, dental, and vision benefits starting day one.
- Access to One Medical accounts with HSA/FSA plans and company contributions.
- Employer-sponsored 401(k) match up to 2%.
- No-cost visits to Spring Health network of mental health providers.
- Generous paid time off, sick leave, and company holidays.
- Parental leave up to 18 weeks for birthing parents, 16 weeks for non-birthing.
- Access to wellness programs including Noom, Carrot fertility support, Wellhub fitness, and BrightHorizons care services.
- Up to $1,000 yearly professional development reimbursement.
- $200 annual donation matching to charity.
Average salary estimate
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Spring Health is a well-established provider of mental healthcare solutions, catering specifically to employers and health plans. They are recognized for their effective support and commitment to enhancing the well-being of employees.
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