Operations Manager

Description

NATURE OF WORK:

Performs responsible administrative, managerial, and supervisory work related to the successful presentation of events in the facilities.  Responsible for the oversight and work related to event set-up, tear down, conversions, and maintenance duties in each District Facility.

SUPERVISION:

Employee works under general supervision referring questionable cases to the Director of Operations. Supervision of workforce which includes part-time, full-time employees as well as contract service providers. Reports to the Director of Operations.

PRIMARY DUTIES:

• Oversee the daily operations of the Operations Team.
• Responsible for delegating tasks to the appropriate staff in Operations.
• Responsible for department scheduling on event set up, tear down and conversions. 
• Schedules routine inspections and emergency repairs with outside vendors.
• Supervises and assists in repair, maintenance, and cleanliness of facility structures and equipment in the Operations Department. 
• Responsible for event conversions and the timely set-up and strike of all equipment necessary to successfully complete changeovers that facilitate the maximum utilization of the facility. 
• Supervises a crew of manual workers performing unskilled to semi-skilled tasks. 
• High attention to detail and able to plan and organize tasks. 
• Ability to motivate others to carry out assigned tasks; ability to encourage and      build mutual trust, respect, and cooperation among team and entire organization; ability to implement and follow through with assigned tasks.
• Works as a liaison between Event Management, Production and Operations. 
• Responsible for distributing event work orders, event resumes, concert riders, CAD diagrams, and any other documentation that will be utilized in the event set up process. 
• Coordinates and interfaces with other departments to direct activities of the Operations department.
• Coordinates, estimates, and plans with Director on event setup/strike management organization related work requirements. 
• Estimates material and work hours necessary to accomplish projects; coordinates ordering of unique project material and supplies. 
• Issues appropriate documentation to Operations, and other relevant departments for action; monitors scheduling of staff for completion. 
• Works with Director and Facilities department staff to establish, monitor and maintain an inventory count on all event-related equipment.
• Manage and maintain all company and contractor radios.
• Operates special equipment associated with the conversions of the various facilities.
• Operates a variety of tools, equipment, and machinery such as forklifts, trucks, electric carts, floor scrubbers and small hand tools. 
• Evaluates, maintains, and recommends various tool and equipment purchases. 
• Promotes both internal and external guest services, including fellow employees, contract service providers, event planners and event attendees.
• Assist in preparing the facilities for changing weather conditions and snow removal.
• May be required to work nights, weekends and overnights as required by business needs.
• Performs related work as assigned.

Requirements

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

• Graduation from an accredited four-year college or university and (3) three years of experience in a position with a public assembly facility, or entertainment promotions agency with responsibility for the coordination of such events preferred. Additional experience may be substituted for the specific degree requirement.
• Two or more years of managerial experience and experience with project management.
• Ability to lead, motivate, serve, and inspire others.
• Must be able to work under tight deadlines with minimal supervision.
• Must possess strong organizational, prioritization, time management and communication skills.
• Applicants must possess a valid driver's license.
• Knowledge of facilities and equipment including basketball floors, ice hockey system, track wall operation, various seating systems, table, chair, and staging set-ups, etc. 
• Knowledge of the methods, tools, equipment, and materials normally used in maintenance and changeover activities. 
• General knowledge of Microsoft Office applications. 
• Experience in AutoCAD & Autosketch applications to create event diagrams. 
• Ability to work effectively with fellow workers and the public. 

SALARY AND STATUS

$68,750 - $96,250    Exempt

Rev 07/2025

Spokane Public Facilities District offers a competitive benefits package for full time employees:

· 100% Employer paid Medical and Dental for employee only coverage

· Employer paid Life Insurance and Long-Term Disability

· Paid time off

· Paid holidays

· Pension through Washington State Retirement 

· 457 Deferred Compensation

· Flexible Spending Account

· Employee Assistance Program