Partnership Account Manager

The Partnership Account Manager will support the ISV sales team by handling a range of day-to-day tasks to deliver excellent service to our customers, helping to improve processes, and resolving issues that support the company’s growth. In this role you will be a strategic liaison to drive mutual revenue growth, technical success, and market expansion for our ISV partners.

Responsibilities/Essential Functions:    

• Engage with customers daily to answer questions, respond to questions and issues, evaluate for escalations, initiate follow-up on leads, and set up new accounts.
• Provide daily comprehensive support to sales strategy and success by working with internal teams to ensure a smooth onboarding process for merchants.
• Manage sales application preparation and submission through underwriting approval (assisting with any pended applications as needed).  
• Assist with pricing requests, contract reviews, and basic contract support in coordination with senior team members.
• Prepare detailed reports containing relevant information for the team.
• Attend meetings as required with sales staff, marketing, product team, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts.

Environment/Conditions

• This will be fully remote. Occasional site visits may be required. 
• This is a full-time position. Monday to Friday.  Core office hours will be 8am-5pm local time. Flexibility may be needed to support clients in all continental US time zones.
• Depending on assigned responsibilities or projects, some nights and weekends will be required.
• Some travel may be expected for this position.

• A broad understanding of Credit Card Payments and Merchant Acquiring
• Self-motivated, flexible, and proactive
• Customer-service oriented with excellent communication skills (verbal, written, and presentation).
• Ability to prioritize projects and tasks to ensure timely delivery.
• Broad understanding of SaaS solutions
• Dynamic team player who can wear multiple hats and pivot quickly.
• A self-starter and willing to learn and grow.
• Accountable and has a strong sense of ownership.
• Tech-savvy and comfortable learning new systems quickly.
• Positive and can work at all levels within an organization.

Education and Experience:

• Experience in the payments industry strongly preferred
• Bachelor’s Degree or equivalent work experience in related field.
• 2-4+ years’ experience in a sales environment
• Ability to plan and execute strategies and initiatives to promote profitability.
• Demonstrable project management experience
• Experience with CRMs

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources

Note: Successful applicants must submit to a pre-employment background check and drug screen

Disclaimer: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice

Compensation: Base salary range of $70,000 to $80,000 + Bonus potential

The base salary range represents the anticipated low and high end of the TrustCommerce salary range for this position. Actual salaries will vary and be based on various factors, such as candidate’s qualifications, skills, competencies, and proficiencies for the role. The base salary is one component of TrustCommerce’s total compensation package for employees. Other rewards and benefits include health and dental insurance, STD/LTD, and accident and life insurance to name just a few!