Senior Fraud Specialist, Fraud Investigator
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
We are seeking a Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products.
What you’ll do:
- Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed.
- Serve as a liaison between Omni and Fraud Investigations.
- Will support Omni when necessary to ensure SLA is met across multiple product lines
- Execute thorough investigations to confirm fraud and define appropriate next steps.
- Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements.
- Safeguard the institution against fraud-related financial losses.
- Ensure strict compliance with departmental standards and established processes.
- Contribute to a culture of accountability, collaboration, agility, innovation, and excellence.
What you’ll need:
- 2-3+ years of direct fraud experience is mandatory.
- In-depth knowledge of SoFi products and operational processes.
- Demonstrated ability to establish strong peer relationships and communicate effectively with leadership, and external partners.
- Strong, detail-oriented written communication skills.
- Excellent time management, and organizational skills.
- Demonstrated ability to adapt quickly to a fast-paced environment.
- Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.).
- Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations.
- Strong knowledge of Standard Operational Procedures and a process-oriented approach.
- Exceptional critical thinking and problem-solving skills to make independent, well-supported judgmental decisions based on research.
- High degree of responsibility, ownership, and accountability for work outcomes.
- Thrive in a dynamic, and team-focused work environment.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
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