Principal Product Manager, AI Features

The Role:

We are seeking an experienced, strategic, and highly collaborative product leader to lead the development of next-generation interactive features for SoFi. This role is central to the success of SoFi’s goal to be a trusted guide in helping Members Get Their Money Right. 

You will have an opportunity to own a suite of 0 to 1 features that leverage new technologies to engage Members in improving all aspects of their financial lives. You will be responsible for setting, refining, and executing strategies; identifying customer needs and prioritizing opportunities based on market and customer data; defining industry-leading customer experiences; and delivering features that have the power to change how people interact with SoFi. As a product leader in our organization, we look to you to set big, ambitious goals, be gritty, and hold yourself and your cross-functional teams accountable to deliver results on behalf of our members. You will be a vocal and empathetic customer advocate, influencing and building cross-functional experiences with stakeholders across all business units.  

This role is inherently cross-functional—you will work closely with engineering, marketing, data science, design, operations, finance, risk, legal, compliance and executive teams to set business objectives, define product strategy, prioritize features and execute on them. 

What You’ll Do:

• Build out the vision, strategy, and product roadmap for a suite of interactive features that drive engagement with all SoFi products
• Identify leapfrog product features, leveraging forward thinking technology, data, and tools, including ML or AI,  that will provide a significantly differentiated value to our members, to help them get their money right
• Create and evangelize a product vision and own a multi-year product roadmap, including prioritizing and driving backlogs for launch with your dedicated engineering teams 
• Communicate the vision, strategy, execution plan and customer impact/learnings to all stakeholders including the highest levels of leadership in the company 
• Collaborate closely with the full cross-functional team (e.g., marketing, product, design, engineering, platform, data, compliance, risk, finance and operations) for your line of business & initiatives, to help execute on the strategic vision

What You’ll Need:

• Bachelor’s degree or higher with a technical discipline
• 10+ years of product management experience
• Demonstrated success in defining and delivering customer-facing features  
• Familiarity and/or experience working with LLMs / AI components
• Experience mentoring / leading a product team or cross-functional team
• Full stack “operator”: ability to both create and execute the business and product strategy; with clear objectives, but limited, ambiguous, or varied direction
• Ability to operate in a complex cross-functional environment, leading and influencing colleagues, and ultimately leading to timely tactical decision making to advance our objectives
• Flexible and collaborative approach to problem solving and ideation in a highly ambiguous environment
• Superior communication skills, both written and verbal, along with experience presenting to C-level leadership
• Data-driven approach and excellent analytical skills
• Passion for your customers! You do right by them, always