Retail Operations Manager - job 1 of 3

Role Overview

Sodexo is seeking an experienced Retail Operations Manager to lead and oversee the retail food operations at Yale New Haven Hospital, York Street Campus — a prestigious, high-profile healthcare account located in New Haven, CT. 

Reporting directly to the Client Executive I, this position will be responsible for the successful management of front and back-of-house retail operations, overseeing three retail managers, multiple dining venues, and approximately 30 unionized frontline employees. The ideal candidate will be a seasoned retail leader who thrives in a fast-paced, highly visible environment and can effectively manage both people and processes to drive operational excellence and financial success. Hours: Monday – Friday with some weekends as needed. Healthcare and union management experience required! 

Why Sodexo at Yale New Haven Health?

Join a world-class healthcare organization and a collaborative, service-driven team where your leadership will directly impact patient, staff, and visitor satisfaction. Sodexo offers competitive compensation, robust benefits, and opportunities for growth within a global company known for its commitment to quality, innovation, and people.

What You'll Do

• Lead day-to-day retail food operations across multiple venues within the York Street Campus

• Develop and execute retail menus, marketing promotions, and limited-time offers (LTOs) to drive sales and enhance the customer experience

• Manage and ensure compliance with cash handling policies and procedures

• Drive retail sales growth and achieve key performance indicators (KPIs)

• Oversee budget creation, financial forecasting, and adherence for both client and Sodexo financial targets

• Foster and maintain strong, professional relationships with the client, including hospital C-suite leadership and health system stakeholders

• Ensure the highest standards of food safety, guest experience, labor management, and digital integration (POS systems, digital signage)

• Lead, train, and develop a diverse union workforce with a focus on engagement and operational excellence

• Utilize data and analytics to optimize performance, labor efficiency, and profitability

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• 3+ years union management experience
• 3+ years of experience in retail operations
• 3+ years retail operations in healthcare setting

• Prior experience in a Director of Retail Operations or equivalent leadership role within a healthcare, hospitality, or large-scale food service environment

• Strong background in labor management, retail POS systems, cash handling, and food safety standards

• Proven success in using data to drive decision-making and optimize operations

• Demonstrated experience increasing top-line revenue, with the ability to provide clear examples (case studies preferred)

• Excellent multitasking, organizational, and communication skills

• High energy, positive attitude, and a passion for delivering an exceptional customer experience

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 yearsMinimum Functional Experience - 3 years of experience in retail operations