EISO Analyst
Your Opportunity as the EISO Analyst
The Equipment Integrity & Service Operations Analyst will support the execution of the customer setup, contract validation, asset management, customer installation requests, management of service work orders, and equipment return requests. Analyst will collaborate with the various business functions, including Territory Sales Managers, Regional Sales Managers, warehouse personnel and third-party service providers to execute completely and accurately. Key objectives include processing, scheduling installations, creating returns, managing aged service work orders and handling system exceptions to drive asset management accuracy, training, and overall awareness of solutions that support field driven practices.
Location: 1 Strawberry Ln, Orrville, OH 44667 (J.M. Smucker Corporate Office)
Work Arrangements: Hybrid, onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this Role You Will:
Create, validate and maintain customer records in the Equipment & Service (E&S) asset tracking system
Ensure equipment and service agreements are executed appropriately and align with the assets placed at individual locations
Collaborate with Sales, Techs, Distribution center and Customers to process, align on time availability and inventory to schedule Installation requests
Collaborate with Third Party personnel and JMS Field service Manager to manage open/aged service Workorders
Collaborate with cross functional teams to execute installations, exceptions and returns
Collaborate with Techs, Warehouse Personnel and TP to identify and resolve discrepancies, exceptions, and day to day issues
Problem resolution with customers, technicians, vendors, distribution, sales, and freight companies
Collaborate with Sr. Analyst to support EISO SOP’s
Serve as the subject matter expert on regional day to day tasks
Support sales and customer needs to find asset placement solutions
Assist with the monitoring of data reports to ensure objectives are met
Collaborate with TSM’s and technicians to execute customer validation requests
Collaborate with the Distribution Center and vendors to ship, monitor shipment and receipt of the equipment to help with margin management
Other tasks as required
The Right Role for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What We are Looking For:
Minimum Requirements:
High school diploma or equivalent
2 to 3 years proven problem solving skills
excellent critical thinking and analytical skills
Ability to build strong relationships with key partners
Ability to work with multiple levels and disciplines throughout the company
Highest personal and professional integrity and strong work ethic
Ability to identify and communicate key messages
Excellent follow-through, flexible in a dynamic/changing environment
Additional skills and experience that we think would make someone successful in this role:
Bachelor’s degree in related field
Specialized training, or equivalent work experience
Working knowledge of asset management
Salesforce/Glovia experience preferred
CPG knowledge
Learn More About Working at Smucker
Our Continued Commitment to Ensuring a Workplace for All
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