Resource Navigator

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

The Resource Navigator is responsible for providing clerical support for the Care Management team, assisting the team with problem-solving and facilitating inpatient and outpatient care.  This position pro-actively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team.  The Resource Navigator assist patients and families with navigating and accessing external resources, support systems, and information by telephone or in person.  This position assists families to navigate internal resources by supporting the telephone triage process.  Shriners Children's Spokane is looking for a Resource Navigator to join the team!

Schedule:  FTE 0.8 (Mon-Fri, 8:00 AM- 3:00 PM in person)

The pay range for this position is $16.92-$25.38/hourly. Compensation is determined based on years of experience and departmental equity. 

Responsibilities

• Works independently to support the Care Management Team, by assisting patients and families with transportation and lodging needs, navigating and accessing internal and external resources, support and information.
• Supports communication with Medical Homes as needed.
• Works with Interdisciplinary team to ensure documentation of assessments, interventions, plans and education in the patient's electronic medical record.
• Maintains ethical boundaries and professional interactions with patients and families.
• Support the coordination of durable medical equipment (DME).
• Coordinate the needs of international patient visits/treatment by facilitating Visas, airline letters, and supporting documentation, as required.

Note:  This is not an all-inclusive list of this job's responsibilities.  The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required

• High School Diploma/GED

Preferred

• Customer support in a pediatric medical setting
• Medical Terminology
• Bilingual English/Spanish