Appointment Coordinator, Patient Access

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

Are you looking for a new nursing opportunity with a great mission based healthcare organization?  We have an opportunity for a Full Time( 1.0 FTE) Appointment Coordinator in our Patient Access Department. Our Patient Access Department is the face and spirit of our  hospital as they interface with our patients and their families on a daily basis.    In this crucial role, you will support our mission for providing stellar healthcare services for our pediatric orthopedic patients.  You will be responsible for maintaining the master schedule of patient appointments for outpatient clinic visits for both new and returning patients.  You will be supported by a simply amazing team of dedicated health professionals who come to work each day to do their best for our kids and their families.  Our healthcare team delivers amazing care and successful outcomes, and your talent and skill would be welcome here.  This opportunity may be the best decision that you make in 2025.  We can't wait to work with you!

Responsibilities

Schedules patient appointments carefully, accurately and collaboratively with appropriate clinic staff. Schedules all appointments within the time frame requested by the physicians. Consults with the Clinical Coordinator and/or Director when discrepancies occur. Schedules all appointments per capacity limits for each clinic. Schedules time of clinic to maximize clinic flow and minimize the wait times. Changes patients scheduled appointments appropriately as indicated by the needs of the patients, families, Shriners and clinical staff.

Answers the phone in a positive customer service manner. Uses a kind and courteous voice. Speaks professionally to all patients, families, staff, Shriners and visitors. Routes calls appropriately within the hospital. Utilizes effective listening/communication skills when interacting with people of all ages. Returns all phone calls on the same day or within 24 hours, except on weekends. Ensures patient and family satisfaction is a priority.

Demonstrates accurate data entry skills. Demonstrates proficient knowledge of SHCIS. Schedules appointments without error according to the appropriate clinic, physician and diagnosis. Assists with data collection for monthly reports. Utilizes clinic scheduling reports accurately. Maintains the integrity of the computer appointment database, updating it daily with accuracy. Consults clinic projections and residents' vacation schedules for upcoming clinic days and makes scheduling adjustments as needed for effective coordination.

Compiles appropriate SHCIS reports for the various temples. Reports any problems with appointments to the Clinical Coordinator and/or Director for resolution. Relays patient related phone calls to the Clinical Coordinator and/or staff nurse for disposition. Refers to a nurse or appropriate discipline all interactions needing further assistance. Retrieves patient charts needing further evaluation from medical records and reschedules for the appropriate clinic within seven days. Notifies medical records when a patient is to be closed.

Qualifications

Education:

High School Diploma/GED required

Experience:

Excellent organizational skills required

Excellent communication skills required

1 year of scheduling, registration and insurance verfication experience preferred